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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was decent. There was soap, but no shampoo, lotion, hair dryer or coffee. The hotel says it has a kitchen with a stove, microwave and refrigerator. But if you wanted to use the stove, there’s no pans, dishes or utensils. I certainly would not recommend this hotel.
Business response:
Dear James, Thank you for sharing your thoughts about your recent stay. We apologize for any inconvenience you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. If you have any concerns during a future visit, please feel free to reach out to our front desk. Your feedback is invaluable to us, and we hope to welcome you ba... read more
Fine
Business response:
Dear Michele, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
First room was dirty. Second room not much better. Very dirty kitchen area. We wouldn’t attempt to touch the refrigerator. We wiped down every surface. Carpet throughout the entire hotel extremely dirty. Not sure if they own a vacuum.
Business response:
Dear Chris, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the futur... read more
Not organized. Front desk made mistake. Lost my belongings.
Business response:
Dear Nacim, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The ventilation fan in the bathroom was very noisy. The refrigerator door was difficult to open.
Business response:
Dear Ai, Thank you for taking the time to comment on your recent visit. We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the concerns in your room. This will be addressed appropriately, and we appreciate your valuable feedback. We hope you will return so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management
The only thing there was no toilet paper on restroom
Business response:
Dear Juan, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing this to our attention. Our team is committed to delivering the best possible experience to all our guests. We hope to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
The room was not as updated as one would expect. The soap, tissue, bath towels and room amenities were very low end. There wasn't a coffee maker in the room and the noise from the hallway and rooms next door were horribly loud. When we arrived there were people standing in fromt of the lobby door smoking Marijuana! I will never stay here again.
Business response:
Dear Tonya,Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.