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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So my wife and I came here last minute. The staff was nice. Thought it was a little weird that they had to take pictures of my wife and myself drivers license. Never had any other hotel do that before. After checking in we went to the elevator and went to our floor and noticed a heavy smell of fried foods or something like that. Then we opened our room and it smelled like cigarettes covered up by strawberry scented sprays. It was a very, very, very heavy smell. After 20 minutes we couldn’t stand it. My wife started getting a... read more
Business response:
Dear Jan, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry for not meeting your expectations regarding the condition of our property. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. Though we're glad you received your refund, we will share your comments with our team to ensure our future guests are not similarly impacted. We hope this unfortunate situation will not prevent you f... read more
I would not recommend as this seemed to be a hotel from the 1960’s that had not been cleaned in over 40 years. Did not feel safe and trash in the hallways without being cleaned up. Do not stay here.
Business response:
Dear Grissel, Thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
I’m not going to no recommendation
Business response:
Dear Erdal, We are sorry to hear about your dissatisfaction, and we appreciate you sharing your concerns. We take all feedback seriously and apologize for any inconvenience you experienced. Please feel free to provide more details if there's anything specific you'd like us to address or improve upon. Your comfort and satisfaction are important to us; we'll do our best to address any issues. Thank you for your feedback, and we hope we can better meet your expectations in the future.Sincerely,Hotel Management
I booked it because it included a free breakfast. The decaf coffee was instant, the “breakfast” was a stale muffin. I had to go back downstairs to get a hair dryer. The room was very cold when I checked in. I sat with my coat on for about 30 minutes.
Business response:
Dear Patricia, We sincerely apologize for the disappointing experience you had during your stay. Your feedback about the breakfast offerings and the room temperature is concerning, and we regret any inconvenience caused. Please be assured that we are actively addressing these issues to ensure improvements in our services. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much ... read more
The room was not cleaned properly. Bathroom sink still had stains, the floor was sticky, and the room smelled like cat piss. I should’ve read the reviews prior. Many of those reviews were spot on. Wouldn’t stay there again.
Business response:
Dear Meshach, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.