This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The mini-kitchen was nice in the room. However, the basic toiletries were lacking.. only soap and shampoo. Also, I had two bed bug bites on my body in the morning.. Not a pleasant experience, which I was constantly reminded of for the next few days because of the itching. Had some problems with the room key not working, but the front desk guy was very helpful and polite. Went up to the room himself and then it was no problem.
Business response:
Dear Nana, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
It’s extended stay It’s nice to have a kitchen.
Business response:
Jeri, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked your fully-equipped kitchenette. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Comfortable and close to airport for early morning flight.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know our proximity to the airport was ideal for your needs, and you had a pleasant stay with us. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Room smelled like a former smoking room in the midst of "non smoking conversion" via new urinal brick. I got used to it. Do I want to go back? Not really.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you again soon. Sincerely, Hotel Management
The property was kept clean and the area was nice but there was a lot of loitering in the parking lots that I didn’t like. What was more displeasing was the fact that my room did not get room service due to the fact that I only stayed 3 nights and not for a week. The receptionist wasn’t that friendly and when I asked her did the hotel do military discounts she replied “Well no we usually don’t do discounts and because you booked through Expedia, you already got a discounted rate”. I don’t know I just felt is was kind of rude... read more
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Your feedback for the behavior of our staff is discussed with the head of the concerned team to improve our service level. Also, your feedback for the lack of kitchenware is shared with the concerned individuals. We hope to have another chance so we... read more
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
The location was great, near freeway and food. The interior was clean, smelled great (and no cooking odors in the hallways), and the room was large and comfortable. This is a great value.
Business response:
Thank you for choosing Extended Stay America and for the wonderful feedback. We are glad to know you were impressed with our ideal location and that you enjoyed your accommodations. It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Business response:
Wesley, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Disappointed The room has a musty smell. There was absolutely nothing in the kitchen, as far as silverware, plates, glasses, etc. No coffee maker in room.
Business response:
Thank you for being our guest. We are sorry for the unpleasant odor you experienced in your suite. We have asked our housekeeping team to deep clean the room to remove the smell. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,261 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.