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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They couldnt get us the room we wanted so they gave us two for the same price
Business response:
Manuel, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management
Front desk staff were NOT interested in accepting cash. The afternoon agent said it wasn’t accepted for initial payment but I could settle the final bill at check out. The morning agent said they don’t accept cash at all. Unless it’s for a long term stay. So, they take cash. Just not my lowly single night stay amount. Neither agent had any apparent interest in satisfying my desire to use the cash option for a stay covered by a business allowance. Pretty poor service.
Business response:
Thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We hope you will give us an opportunity to host you back soon. Sincerely, Hotel Management
Business response:
Bruce, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Bruce, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Business response:
Many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Alicia, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Okay for the cost Very old looking rooms, not very clean. The mattress had brown stains on the side! Carpet was lifting up at some parts. The bathroom sink wouldn't drain very quickly and seemed to be clogged. The room had a musty smell and the cabinets were dirty.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Bedtime Our only complaint is that the bed was like sleeping on a cobble stone path, loaded with bumps. It was also very void of anything that wasn't essential. Not even a coffee pot or coffee. We even had to call for a glass to drink water out of.
Business response:
David, thank you for reviewing our hotel. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy. Pleaseknow to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms.Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The mattress is old and lumpy with holes where people have extended stay in same spot on to long. New mattress on beds please!
Business response:
Thank you for staying at Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry for the mattress issue you experienced. We have shared your feedback with the appropriate team. Thanks again, and we hope to see you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 4.2 star rating with 1,430 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.