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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
It took wayy too long to check in and they required every person to check in separately. The room was okay but the kitchenette was dirty. The countertops were dirty and the exhaust fan blow back into the room. The shiwer was okay but it had a wierd lift to it and there was water damage. They come to your door 10 minutes after check out time. They also had the biggest attitude when we told them we wanted to check out latw and that ww would pay the fee for it. They weren't terribly friendly. I shouldve stayed at the best weste... read more
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking necessary steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Will not stay there again. This was a horrible stay. The staff was friendly. The first room was located next to a room where the occupants were smoking pot, fighting both verbally and physically plus had men coming and going. Also, the heat didn't work. The second room they put us in was dirty. We found several ciggerett wrappers in the room. The grounds had trash over flowing and scattered in the parking lot. There were wood screws in the parking slots outside our room. Then when our kids went to get continental breakfast t... read more
Business response:
Dear Jeanette, thank you for sharing about your visit and for being our valued guest. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We regret falling short of your expectations. Please feel free to contact our Hotel Management's office directly to provide further information so we can make specific improvements. Your satisfaction is number one and we hope to earn back your trust in our hotel. Sincere... read more
Business response:
Claire, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Ewww. Yuck. Stay away. We arrived late and took the second the last room available. The room reeked of cigarettes immediately upon entering. The nice front desk attendant offered to spray Febreze, but we opted not to since we had an infant with us. If it wasn’t so late, and the baby wasn’t crying, we would have tried to check out the other. There were burn marks in the bathroom sink and counter. We brushed our teeth in the kitchen sink and didn’t bother unpacking our toiletries. The material for the tub was a quite unfortuna... read more
Business response:
Thank you for being our guest. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Bad management, not Clean, noisy, heater and air condition make a noise, Smell smoking in the rooms
Business response:
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
We booked 2 king rooms, but upon arrival they only had one. There was NO toilet paper in our room nor a coffe maker with coffee packets. The room was poorly cared for with holes in the walls. The TV was not HD and had very few channels. They should not advertise breakfast when all you get is a muffin or granola bar with a cup of coffee.
Business response:
Thank you for staying at our hotel. We are sorry for the reservation issue you encountered upon arrival and regret the problems you had in your room. We have made a note of your review and will share it with the respective team so that we can improve our service moving forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room was clean but there was: No Trash Can, No Iron and iron board, No shampoo
Business response:
Thank you for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. We will make sure our front office team communicates this going ahead. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
the room was dirty and hair on the sheets/bedspread. floors... unclean.
Business response:
Thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping team to address this issues immediately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never again People being drunk, yelling. In hotel sounds like people were moving furniture all night long. Floors were fillithy, bathroom ceiling was coming down, we stayed there before and it was fine, talk to the person in charge, nothing was done. Found bugs 🐜 in our room. They wanted to spray while we were there. Very disappointed in help, rooms
Business response:
Deloris, we offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. Your feedback concerning the cleanliness and odor is discussed with our housekeeping team for review and action. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disturbance. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.