This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Overall hotel structure and appearance were good. The front office staff was very mean and unprofessional even while who seemed like her trainee was next to her watching to learnm. Bathroom sink was comletely clogged so the first fill to top of the sink stayed full for whole 2 days I stayed. Looks to me like a very nice property and location with poor management.
Business response:
Joe,our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the maintenance and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Honestly it’s not the 1920’s people We were turned away from this location after traveling for several hours. I honestly think it’s a discrimination problem. But he claimed that they were full to capacity. The parking lot didn’t reflect this.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
The location is quite, The beds are comfortable and the bathroom looks nice. The room smelled like old pee, the catpet was dirty and the dresser's drawer was broken. If something i can't stand is when a room is not clean and smells. The ac didn't work properly either and the kitchen was very outdated and didn't have any supplies. Front desk said we have to ask for supplies, i said, I'm asking for it now, then she said i have to call, i said but I'm right here, why do i have to go up and call down, it's ridicules, then she sa... read more
Business response:
Andrea, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Business response:
Stephen, thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
I will never stay at this chain again and that says alot coming from me since I don't care where I sleep
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not clean. The room smelled terrible. The pillows smelled like dirty clothes. There was a man complaining when I checked out that someone used a card key to open his room in the middle of the night. The man at the desk was not very helpful or apologetic to him m.
Business response:
Sherry, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our guest's, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
Booked and hotel was already full left me without a room
Business response:
Luis, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Horrible front desk experience. Very unprofessional
Business response:
Jay, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bad!!! THere was no maid service. The room was listed as having a kitchen with pots and pans and utensils and it had nothing.
Business response:
Nicholas, we sincerely apologize for the inconvenience you faced during your stay. Please know to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, we would like to inform you to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. We hope you will give us another chance to provide you w... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.