This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Horrible dirty and ghetto staff It sucked my room was dirty the staff was disrespectful I was overcharged this location is a disgrace because I've been at other extended stay and they were great
Business response:
Damien, we sincerely apologize for the cleanliness issue you had in your room and that you felt you were overcharged. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, your comments with regards to our associates will be used as a training tool to improve our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Got to the motel @1pm, check in is at 3pm. Come back @2:45,my room isn’t ready. Sit in the lobby until 3:45 before I got the room key. Didn’t get towels till nearly 5:00pm. Total lack of management. Let me oversee that place. No wonder they got a 2 out of 5 stars
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
My stay was not good I was a charged a smoking fee even tho I did not smoke in the room. They said the manager took pictures so I’m thinking he dung threw the trash and found my EMPTY cigar wrappers or my EMPTY cigarette box. Not very happy with this outcome will not stay there again!!
Nasty but a shelter Dirty and smells like cigarettes in room, stains on carpets, noisy sounds coming from everywhere.
Business response:
Garner, we offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The hotel is in a decent location and is kept somewhat clean. they were always out of dishes or something that we would need to use for the kitchen as we were staying there for a few weeks. The management was not helpful in fact they were very rude. The front office people were very nice but it was a management I had an issue with. All in all it's an okay place but I definitely would not recommend it.
Business response:
Jennifer, thank you for reviewing your stay. We are sorry for the lack of amenities you experienced and for the poor service you received from one of our associates. We have made a note of your feedback and have shared it with appropriate individuals so that our future guests never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The hotel is not clean. I will never stay at any Extended Stay again.
Business response:
Jennifer, thank you for being our guest. We are sorry for the cleanliness issues you had during your stay. Your comments have been discussed with our Housekeeping team in an effort to improve our service. We express our apologies and hope you will consider staying with us in the future. Sincerely, Hotel Management
Property is a mess (cigarette butts, trash, etc.), rooms are clean but sheets had ink marks and there were hairs that weren't my own in the bedding. Staff very nice. Not that safe in the early morning, later evening hours.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.