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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Charge me $500 for smoking on the balcony This is the worst hotel I’ve ever stayed at. I stayed for ONE NIGHT ANS WAS CHARGES $550, they charged me $500 for a smoking charge for smoking cigarettes outside of the room on the balcony… And $250 for a service dog… They were extremely rude… Avoid like the plague...
Business response:
Dear Taylor, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Over booked. We stayed the hotel right infront of this hotel. The lady at the front desk was horrible at the night we arrived. The lady next day was nice tho.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Worst hotel stay ever!! We were told that "there is nothing we can do" after we told the manager that the rooms amenities did not work. Everything in the kitchenette was broken, the oven, stove and light did not work. The toilet was broken, the room was small and not what we ordered. The front desk agent was very rude and after 3 days we finally got a room change from the general manager, but was unable to utilize the hotel as needed for our stay... We demanded a 2 day refund and they refused. I am very unhappy with this hot... read more
Business response:
Jonathon, thank you for choosing our hotel for your lodging recently. We were extremely concerned to read about the inconveniences you experienced during your stay and would like to offer you our apologies for this. Thank you for bringing this to our attention. We have shared your feedback with our team and corrections have been made. We hope you will give us an opportunity to make this up to you in future stay and show you the hospitality that you deserve. Sincerely, Hotel Management
Good....kitchenette Bad....Next door to us were aparently long stayers. Lots of suspicious visitors at nite, into around around midnite. And they wete not quiet.
Business response:
Thank you for being our guest. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We are sorry for the noise issue and to know that you felt unsafe while you were here. Our team is well trained to handle any situation and maintains a good environment. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Filthy.
Business response:
Michael, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I checked in very late at night. It was raining and the clerk made me stand outside the locked office door IN THE RAIN and kept questioning me on a wall phone about my reservation..and asking stupid questions like who my employer was..and was I sure I had a reservation because they were full. Surly nasty clerk. The office floor was filthy and the whole office was junky. Next time I had to go back to get a new room key and this clerk was slower than a snail. There were 3 people checking in and it took her close to a half hour... read more
Business response:
Thank you for your review. We apologize for the poor service you received from one of our associates and for the inconvenience you had due to it. Please be assured that we have shared your feedback with the concerned teams, and we’re taking extra care to avoid such incidents from happening again in future. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.