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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
If you want homless ppl surrounding you then this is the place for you.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will come back to stay with us whenever you are in this area. Sincerely, Hotel Management
It was absolutely horrible. Went there to have a place to stay which was booked buy Us online and said come on down. Instead of staying in a motel and jumped in the parking lot. 3 in the morning extremely uncomfortable looking forward to your room but got nothing. Lobbyist simply said they do that all the time they are already full. That happens all the time sorry and walked away left us standing there what next? Ended up losing the women that I would of probably married. Not a day go's by that I wish that day never happened... read more
Business response:
We are disheartened to see from your review that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Your feedback has been shared with the appropriate team involved. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Convient to dining . Lousy and dirty condition of rooms. Not well kept and room A/C impossible to shut off. Carpet and walls need to be replaced. Was not going to walk bare foot on floor and was worried of bugs in the linen. Do not represent this property on your site.
Business response:
Thank you for being our guest. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Si... read more
Not very nice ! It’s too bad this is in your repertoire. The sidewalks are sticky surrounding the property. The furnishings in the rooms are worn out and the veneer is peeling off of the dresser and the nightstand. Someone has freshened up the bathroom with some kind of coding that doesn’t look clean. Pillows look like they came from the 99 Cents store. You should take this off of the motels.com list of available hotels.
Business response:
Ken, thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Room was not clean
Business response:
Patricia, thank you for choosing to stay with us. We apologize for the cleanliness issue you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Carpet was wet and still got charged $50 for damage fee
Business response:
Making sure all our guests have a comfortable stay is our highest priority and our staff is trained to make sure of this. We are sorry for your experience here and if you would like to discuss your charges, you can reach us at the front desk. Thank you once again for your feedback. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Everything was old and outdated. Found a cockroach in the room
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.