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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Room was given away when we checked in. Hotel staff made employee vacate room so we could have our reserved room.
Business response:
Rase, thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
The location was great and very close to freeway. Rooms were suppose to be non-smoking but the room we stayed in was obviously a smoking room. Cable was not correctly connected to the TV. Bathroom was adequate had plenty of towels and such.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
They said room was non smoking but when we went inside the room smelled like cigarette. Bed pillows and blankets smelled like sweat. The room I booked for had a kitchen and supposedly they would have kitchenware ready but they did not. I called front desk and took about 2 hours to give me a pan without a lid a spoon without a fork and plastic cups. I would not come back to any extended stay america hotel. Disgusting and not worth the money.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Absolutely HORRIBLE!!!!!!! If there was a negative number for reviews this place would get it. Upon arrival lobby was locked with 5 other guests waiting outside to get in. Finally someone shows up and I am shocked to find out they gave my room away and the hotel was sold out for the night leaving me stranded in a place I was unfamiliar with. I had a reservation 2 weeks prior and "guest services", if you would even call them that could care less. After a 11 hour drive you could imagine the amount of frustration. The staff was... read more
Business response:
Please accept my sincere apologies for the reservation mix-up and the service issues you encountered while here. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience to our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
Not a non smoking hotel! The first room we were given smelled so strongly of cigarettes we asked to be moved. The second was not much better. Couldn’t open the window because other guest was sitting outside our room chain smoking. Common areas were filthy. Street noise bad and we got very little sleep between than and other guests making noise very late. Would not recommend or stay again.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
This room was very disappointing! There wasn't even a hairdryer, nor was one available at the front desk. There were also no plates, cups, bowls, silverware or ANYTHING! The only there we could find were two plastic cups. I will not be staying in an Extended Stay America again.
Business response:
Thank you for staying with us. We truly apologize that we were unable to provide you the in-room amenities. Usually, these items are available and complimentary at the front desk, but we fell short this time. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we're sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
My visit was not the best Room was dirty, floor sticky, no extra towels available or silverware, no pots, no paper/pad pen, tv too extra small for room, and worst of all i had roach in the room and not sure if more cause i didn't stay and got a refund. I took a picture of it but i think that is extreme to post and maybe shouldn't but if you want one i have it for you.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly hope you will consider giving us another opportunity ... read more
Business response:
First and foremost, we apologize for the inconveniences you experienced. We hope you will give us an opportunity to make this up to you on a future stay. We are confident you will leave with a more favorable impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.