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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
This is Simply a mess . Be careful before booking this hotel . 1. I booked room a month in advance and both hotel and expedia confirmed the reservation. 2.I was allotted a single bed room even thought the booking was confirmed for 2 queen beds. 3.Even though my credit card is charged , I didn't received any receipt either from Hotel or expedia .I have already tried from both sources to get receipt but to my surprise , no receipt yet. 4. Both expedia and Hotel failed to provide what I booked and on top of it failed to confirm... read more
This is definitely a budget hotel. Not the cleanest room I’ve stayed in and I could hear a lot of noise from adjacent rooms and floors above. I’m really glad I brought ear plugs. There were a lot of people in the parking lot at night so I was concerned about my car.
Business response:
Thank you for your review. We are sorry for the noise issues you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Your comments regarding the cleanliness have been shared with the housekeeping department to provide a better experience going forward. Please note, we take the safety and security of all of our guests very seriously. We hope you will consider giving us the opportunity to make it up to you in the future. Sincerely... read more
The iron didn’t work. The bathroom was filthy with baked in gunk. Disgusting. No proper breakfast.
Business response:
Thank you for your review. Although you liked our friendly staff, we are sorry for the issues in your suite. Your comments will be shared with our housekeeping and maintenance teams for review and action. We will share your feedback with our breakfast team for future additions and hope to see you again for a much better experience. Sincerely, Hotel Management
Close to the freeway and close to places to eat at
Business response:
Chevy, thank you for being our guest. We are pleased overall you enjoyed your stay, and our location was perfect for your needs. However, from your rating, it seems we missed meeting some of your expectations. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Probably won’t go back. Shower floor cracked and uneven. Kitchenette had no utensils or cooking items, had to go to the office. No blow dryer in room. TV remote did not work. TV very small and cheap compared to similar hotels. Lots of noise outside.
Business response:
Jim, thank you for being our guest. We are sorry for the maintenance issue which impacted your stay. Your feedback regarding the floor is shared with the concerned team for review and action. Kindly note, kitchenware, and in-room amenities are available at the front desk to ensure their cleanliness. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Would not recommend staying here. Room is small and AC barely worked. We called maintenance and it didn’t make much of a difference. Non-smoking hotel although lobby stunk like cigarettes.
Business response:
Jennifer, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Dirty and rude people would not stay there for more than a night. Friend had bed bugs in room
Business response:
Dear Guest, We regret the lack of friendly hospitality you received and for the issues with our housekeeping. We strive to provide friendly services and clean accommodations for all our guests and it seems that we fell short of this during your stay. We can certainly do better and we appreciate the opportunity to improve. Please have your friend share her feedback regarding her experience, we welcome the opportunity to address her concerns as well. Thank you for being our guest and we hope to welcome you back for a much-impr... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.