Extended Stay America - Sacramento - White Rock Rd.

Anonymous 

on Expedia

6 years ago

I checked in very late at night. It was raining and the clerk made me stand outside the locked office door IN THE RAIN and kept questioning me on a wall phone about my reservation..and asking stupid questions like who my employer was..and was I sure I had a reservation because they were full. Surly nasty clerk. The office floor was filthy and the whole office was junky. Next time I had to go back to get a new room key and this clerk was slower than a snail. There were 3 people checking in and it took her close to a half hour... read more

Anonymous 

on Expedia

6 years ago

It took wayy too long to check in and they required every person to check in separately. The room was okay but the kitchenette was dirty. The countertops were dirty and the exhaust fan blow back into the room. The shiwer was okay but it had a wierd lift to it and there was water damage. They come to your door 10 minutes after check out time. They also had the biggest attitude when we told them we wanted to check out latw and that ww would pay the fee for it. They weren't terribly friendly. I shouldve stayed at the best weste... read more

Jeanette 

on Expedia

6 years ago

Will not stay there again. This was a horrible stay. The staff was friendly. The first room was located next to a room where the occupants were smoking pot, fighting both verbally and physically plus had men coming and going. Also, the heat didn't work. The second room they put us in was dirty. We found several ciggerett wrappers in the room. The grounds had trash over flowing and scattered in the parking lot. There were wood screws in the parking slots outside our room. Then when our kids went to get continental breakfast t... read more

Anonymous 

on Expedia

6 years ago

Ewww. Yuck. Stay away. We arrived late and took the second the last room available. The room reeked of cigarettes immediately upon entering. The nice front desk attendant offered to spray Febreze, but we opted not to since we had an infant with us. If it wasn’t so late, and the baby wasn’t crying, we would have tried to check out the other. There were burn marks in the bathroom sink and counter. We brushed our teeth in the kitchen sink and didn’t bother unpacking our toiletries. The material for the tub was a quite unfortuna... read more

Anonymous 

on Expedia

6 years ago

Bad management, not Clean, noisy, heater and air condition make a noise, Smell smoking in the rooms 

Anonymous 

on Expedia

6 years ago

We booked 2 king rooms, but upon arrival they only had one. There was NO toilet paper in our room nor a coffe maker with coffee packets. The room was poorly cared for with holes in the walls. The TV was not HD and had very few channels. They should not advertise breakfast when all you get is a muffin or granola bar with a cup of coffee. 

Anonymous 

on Expedia

6 years ago

The room was clean but there was: No Trash Can, No Iron and iron board, No shampoo