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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Unpleasant First room offered wasn’t cleaned at all. Second room offered had a horrible cigarette smell for a non-smoking room. Finally, third room was just ok. Still had a slight smell to it.
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback with regard to the condition of your rooms and their overall cleanliness has been discussed with the housekeeping team and their head so that we ensure we always deliver a comfortable stay to all of our guests who walk in our doors. Please consider a return visit to our hotel so that we can improve our impression on a future date. Sincerely, Hotel Manag... read more
Severely disapointed Arrived at night, still 90 degrees, opened the door and got hit with a blast of heat and cigarette smoke. Ran the the ac control and cranked it to 60 degrees...…… nothing, waited......nothing. Called the front desk. "the ac isn't working" she says "point the remote at it" it takes quite a while. No other rooms available with 2 beds. Room did not get below 75 degrees till 2am. 2nd night we looked forward to a cool room and some fresh towels..... NOPE! room was just as we left it. No beds made, no clean to... read more
Business response:
Mike, thank you for being our guest. We sincerely apologize as our team could not remedy the situation you had in your room due to the HVAC unit's malfunction. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Never again It didn’t seem too clean. There were stains of previous tooth paste stains on the shower wall that wasn’t cleaned off. There was a used packet of shampoo the maids missed. I’m sure if I used a uv light on the sheets they would have shown up as not changed. There was a used rubber glove on our doormat
Business response:
Viet, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping department to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
They wouldn’t let me have a room I paid for wouldn’t ever try this place agian 🤔
Business response:
Dear Espe, we are so very sorry for any difficulties you encountered upon your arrival and with your reservations. Please reach out to the booking agent used, we are confident they can assist you with any remaining concerns. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
The lady that was checking me in was very nice and professional. The room smelled like smoke and was not suitable to stay in not even for two minutes.
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. On a positive note, we are happy you liked our front desk associate. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Property is not in good condition. Needs an upgrade.
Business response:
Please accept my apologies for our hotel not meeting your expectations during your stay with us. We appreciate your feedback and will share with the appropriate individuals in our organization. We value your feedback and hope that your future travels bring you to our hotel again. Sincerely, Hotel Management
I like how close is was to where I needed to be. I didn’t like, the rooms smelled of smoke and they charged me twice for the same room.
Business response:
Jackie, thank you for posting a review of your stay. Although our location was ideal for your traveling needs, we apologize for the smoke smell you experienced in your room. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Also, if you have any queries regarding the charge, please feel free to reach out to our front desk so they can assist you further. We hope you will give us an opportunity to red... read more
Sucked will never stay there again very dirty, blankets were to thin, lady was rude
Business response:
Ismael, we are truly sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant ... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.