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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Room was clean. No housekeeping. No breakfast. Quite a few people living at the hotel. Residential garbage cans with full garbage bags next to them. People working on cars in the parking lots. People hanging out drinking on the stairs and hallways. A lot of people sitting in cars waiting for ??? Looks like section 8 housing. Performing repair at regular hours. Leaving old construction debris at walkways. Cockroaches in the room.
Business response:
Thank you for taking the time to review your stay with us. We’re are glad you were pleased with your room. However, we apologize for missing to meet some of your expectations. Please be assured that your feedback has been shared with the appropriate teams, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope to have another chance to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Pictures make this place look better then it was. Comparable to Motel 6 if you like that kindof thing. Never again will i stay there. Also check in was at 3pm they made us wait until exactly that time and then my room still was not ready, if i hadn't been sleep deprived i would have left to find a different hotel.
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
not sure i want to. i know i wold never stay there i arrived and was told that they had given away my room that i had booked almost a month prior. i was told that fi i did like it i should call a number and ask for a refund. there was no one in the office when i arreived...she was picking up trash at the property. .
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Dirty towels and bad service, good thing we were here for one night
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Abel, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Wife didn’t feel safe, almost didn’t get a room, room I paid for was not the room I got. Reservation for supposed last king and got a 2 double. Dirty, people working on there cars in parking lot, bums hanging out in parking lot. Stressful night, checking on my vehicle in lot.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
It does not let me sleep well the bad smell of the cigarette and smell of marijuana and it was the non-smoking room
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Expedia over booked so I was told by hotel staff. Did not have a room for me but my card was charged 90.71 now how do I get this removed??
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the futu... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.