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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Don’t check in after 1am We were a very late check in. I called and informed the hotel that we wouldn’t be late and we were marked as a “no-call no-show”. So my card was charged twice. Since these the issue is tentatively resolved... I have yet to receive my refund though.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
Pamela, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not the best The room was not done with cleaning at 8 o’clock at night there was trash at all the stair outside and lots of trash lots of shady looking people we chose not to stay Sandy in the office was overwhelmed she has so much to do by herself but a very nice person
Business response:
Barbara, thanks for your review. We are happy you appreciated the service provided by Sandy, but we are sorry for the cleanliness issue you encountered. We invite you to stay with us in the near future and we would ensure you have a positive experience. Sincerely, Hotel Management
dog ripoff I didn't check in because they wanted $175 for my 6 lb. dog for the week really!
Business response:
Stanley, thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Rooms weren’t cleaned police were there a few times as well
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Roaches, clothes and filth in the room Firstbroom flying bugs, second room roaches, let behind clothing and dirty
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room. We have taken a note of your feedback and have discussed it with our housekeeping and pest control team to prevent this from happening again. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
We chose this hotel because it was closest to the event spot. We booked a "double-bed" room, After I made my reservation I called the hotel and told them we will be driving there from a long distant and will probably be there at 3-4 am, and if it would be possible to check in early and the gal on the phone said that would be perfectly fine, to just call the day of to give the front desk a heads up. So the day of our trip, called the front desk and requested an early check in and they said we couldn't do that, and that the ea... read more
Business response:
Mariah, thank you for taking the time to review our hotel. The incidents you highlight in your comments concerns me very much. This is certainly not the type of service our hotel is known for, and I extend my sincerest apologies. Be assured I am personally following up on your concerns to ensure we are well poised to serve you better during your next stay. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Sam, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Where do I start...Room fridge still had food in it . Floors were dirty and room looked like it hadn’t been cleaned even though they checked and said it was . Room smelt so bad I had to grab a vanilla air freshener tree from my car and put by fan . I went down to complain about Room and asked to be moved . They didn’t have any other rooms so at 930pm I was on the hunt for a new hotel . Not fun ! Save yourself the headache and stay somewhere else !
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.