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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Cheap that’s a plus but then again that’s what you pay for
Business response:
We’re sorry for the issues you had with the cost of your stay and regret the inconvenience it caused. We have shared your feedback with the entire team and will use it as a training tool to improve our performance moving forward. Please know we conduct competitive pricing analyses several times throughout the year. Our pricing for is in line with what comparable hotels in our vicinity are charging. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
It was okay for the price Got the last room in the hotel, and it looked nice, but it smelled very heavily of cigarette smoke. There are signs posted everywhere and you have to sign something stating that you understand that there will be a fine for smoking, but I guess the hotel has a hard time policing the policy. I called downstairs just to make sure I wouldn't get fined. The clerk offered to come up and spray Febreze but I can't stand the Febreze smell either. I also had to pay about $5 extra for fast internet, which is a... read more
Business response:
Thank you for being our guest. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
I only stayed 1 night but I would come back. The staff was helpful with my questions!
Business response:
Thank you for choosing us for your overnight stay. We are glad to read you had a pleasant visit and that you liked our courteous service. That being said, we are sorry if any inconvenience was caused while here. Thanks for being our guest, and we look forward to serving you much better. Sincerely, Hotel Management
Stinky & Itchy The room smelled like weed, it was dirty and unsafe. We laid our cloths out to sleep on them the sheets and towels are itchy. It’s super super bad! However, The hotel staff are nice and the kitchen is adequate.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Cheap I only needed a place to crash for the night and this was offered at a good price. I was a little disturbed that I was put in a non smoking room that smelled just like an ash tray. There was hair in the shower and stains on the carpet. The bed was comfortable enough and good just for the night. The breakfast they offered was granola bars, oatmeal, and coffee, so not much. It is close to a lot of things and some restaurants though. I probably would not stay here again.
Business response:
Ann, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
never again the shower was busted and tried to check out early and the system was down
Business response:
Thomas, thank you for being our guest and letting us know about your stay. We apologize for not delivering the experience you expected. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
It looks like a very old hotel For the pictures they have it looks like a decent hotel but when you’re there it’s looks very old, when I got there they gave me a room and the zinc still had water stuck floating full and they didn’t cleaned it since the last client. I would never stay here again
Business response:
Thanks for being our guest. We sincerely apologize for falling short of your expectations for a wonderful stay. Your feedback with regard to the look of our property and the cleanliness issue will be shared with appropriate individuals in our organization. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Terrible Hotel Hotel was filthy inside and out. Garbage in the stairwells and parking lot. Noisy with people yelling and screaming all night...drug deals going on in parking lot. I was surprised my car didn’t get stolen. I will NEVER stay here or an affiliate hotel ever again. You need to hire some janitors and security guards...and maybe remodel the place too. Bad experience overall...I should’ve left the first night, but it was prepaid. Horrible experience for me...I’m a businessman, and I just wanted a clean, quiet place ... read more
Business response:
Thank you for your review. We apologize that we had dropped the ball. We want all our guest have a quiet, safe, and clean experience with us. Please reach out to us, so we can make this right for you.
Filthy! One word, Filthy!
Business response:
Thank you for sharing your feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.