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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Not clean Room was dirty, no cups or pots and pans, shower had hair from the previous renters
Business response:
Thank you for being a guest at our hotel. We are sorry for the cleanliness issues you experienced during your stay and regret the inconvenience it caused. I have shared your feedback with my housekeeping as well as front desk team, and we will use this as a training tool to improve our service delivery. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We apprec... read more
Room smelled of stale cigarettes and urine.
Business response:
Berkley, thank you for choosing to stay at our hotel. I apologize for the housekeeping issue you experienced during your stay. We work hard to provide a clean and comfortable environment, and I am sorry if this compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again, we hope to have the opportunity to serve you again in near future. Sincerely, General Manager
Not the best choice The lady at front counter had no friendly tone, no smile. As soon as I entered room, the odor of cooked fish pushed me back. I had to ask front desk for deodorizer, that still did not help. There was no toilet paper in room. Blankets did not feel clean. Room had a gross feel to it. Back parking lot was full of guys drinking and smoking staring at my daughter and myself. I could not wait to leave early.
Business response:
Thank you for your feedback. We sincerely apologize for the service and housekeeping issues you encountered. I have discussed your comments with my respective teams to take corrective actions immediately and prevent the issues you experienced from happening again. I hope you will give us an opportunity to provide you a much better say you deserve. Sincerely, General Manager
Business response:
Kristina, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we truly apologize for falling short of this. Please give us another chance to provide you with a much better experience in the future. Sincerely, General Manager
Hotel was great if you just need a place to crash for a night. Not great for long stay, no pool, exercise room or amenities.
Business response:
Hillary, thank you for providing your feedback. We apologize that you were disappointed with the lack of facilities and amenities at our hotel. Our suites are designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a well-maintained property with a friendly staff at a good value. Please consider us again in the future. Sincer... read more
smelled terrible Very smelling in the room. We asked 3 times to be moved to another room but was told that they were full for those days. A lady came to spray one time but the smell came back 2-3 hours later. We were not offered a reduced rate for the inconvenience. This made our stay VERY UNCOMFORTABLE.
Worst Nothing is in the room! Not even a blow dryer. Loud highway noise!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dirty and Gross and Everything Broken!!!! I usually dont complain over the little things, being a man and all, but when you see a bunch of trimmed facial hair in the sink, stains in the toilet as if the room cl aning lady said "well one more guest could yse it before I actually do my job and clean it!" What a Joke. Lets not talk about that shower floor. Like I said, Im a man, I work Construction, i usually dont take time to do this review thing but today i was like YES My Stay at Extended Stay America was very UNCOMFORTABLE.... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.