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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Waited 15 minutes to be checked in while room was This place was not good. I waited 10 minutes to be checked, then another 15 while the lobby attendant ran up to straighten the room up. When I got to the room, there was hair all over the place & food from breakfast in the microwave.
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with our housekeeping and front desk staff, and we are taking immediate steps to ensure this does not happen again. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Keep looking Unclean, noisy, strong smell of stale cigarette smoke
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
This is an extended stay hotel so it's supposed to have a useable kitchen. I arrived at 11 pm and had to leave for a Spartan Race at 6am. When I got up to make my pre-race breakfast and coffee I discovered that there was no coffee maker, no cups, no pan, no utensils, and believe it or not no toilet paper. Of course at 5 am no one is there to help either. To make it worse while checking in I asked for a late check out so I could take a quick post race shower before hitting the road for the 9 hour drive and they said no. That ... read more
Business response:
Tim, we apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Bathroom was dirty, hairs and other things kinda g all good except bathroom
Business response:
Walter, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Short staffed on a Friday evening resulting in no king beds available (got a queen which was more like a full), garbage bins overflowing in halls, and extra charges being added to bill next morning. Hotels.com staff intervened and provided compensation for room type charges and got erroneous charges reversed. Breakfast muffins in cellophane wraps and coffee only. Would not stay here again. Hotel needs better management.
Business response:
Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Very shady location. Random people lurking around the premises. Room did not have any trashcans so we had to request for them, towels were dirty, there was no toilet paper roll holder so they had placed the toilet paper on top of the tank of the toilet. They ended up getting a holder later that evening after they had to search for one. We had asked for an extra toilet paper roll and they told us that they ran out of toilet paper....what kind of hotel business runs out of toilet paper?!?!? Lesson learned. Will consider anothe... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
worst experience ever well considering i got chemical burn on my head from bleaching my hair cus of fire.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Roach in my Room Horibble ! After multable disapoitments I found a roach in the refegator ! I checked out early !
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
It was an okay location.. could have been more clean. My floors weren't mopped or anything! No housekeeping on the premises for daily request. It just wasn't up to my standards for a $400 stay!
Business response:
Kay, I apologize for the disappointing stay you had with us. We are extremely sorry for the cleanliness issues you experienced in your room. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. We will be sure our front desk communicates this more clearly going forward. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.