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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Room itself was decent Reservations lost, customer service blamed management tho management tried to fix it next day (too little too late) no soap in room, no shampoo, no SHOWER CURTAIN. Bathroom sink clogged and not draining. Kitchen sink clogged and draining very slow. Good parkimg
Business response:
I apologize for the disappointing stay you had with us. We are sorry for the issues you had with our sink. Your concerns have been shared with my maintenance team to take corrective actions immediately. In regard to the in-room amenities we would like to inform you that toiletries are available at the front desk and are complimentary. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Magnetic Keys Each night I had to have my key re programed. They said that I got it to close to my phone or computer. I have stayed at many hotels and I've never heard this one.
Business response:
Please accept our sincere apologies for the issues you encountered while being here. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities and service levels going forward. We regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, Hotel Management
Urine smelling rooms The hotel cancelled the stay without informing me. Then they asked for a card to bill the fee on. They billed me twice for the 1 room. The hotel was surrounded by Cop cars. It took them 20 min to check me in, The restroom was dirty and smelled like Urine.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. In regard to your billing concern, please reach out to our front desk so that we can take necessary actions if required. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Mana... read more
Business response:
Elizabeth, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Roach Hotel I saw 2 roaches upon entering the hotel kitchen; I killed one. Found hair on the toilet, no bath tub plug so I could take a bath. Stove didn't work...this place cost me $81 and that was after discounts! This was $81 too much to stay under these conditions...I would've left but the reservation was NON-REFUNDABLE! I got no compensation when I brought these issues to management...just a "oh, I'm sorry that your stay wasn't pleasant. Those weren't roaches, they were beetles! Wow, like I don't know the difference. I'l... read more
Business response:
Please accept my apology for not living up to your expectations during your visit. We're sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I hope you will return so we can make it up to you. Sincerely, General Manager
Didn't sleep a wink- ghetto This place is in dire need of a rehab! It's low class and filthy carpets, dirty light switches, I felt dirty sleeping and showering here!! I would never stay here again and would warn anyone who would!!!
Business response:
Thank you for your feedback. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General ... read more
Bed bugs Problem with bed bugs
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Terrible. Dirty maintenance not kept up. The staff was good but the room was horrible. Maintenance not kept up. Large stains on carpet, peeling paint in bathroom, shower wouldn't drain, no volume on AC.
Horrible Please stay away from this hotel... as they failed to provide room with AC working conditions. I was big fan of extended stay.. but with this experience, I changed my mind.
Business response:
Thank you for taking the time to review your stay with us. Please accept our apologies for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, but once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will choose to stay with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.