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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Stay Away!!!! Worst Hotel Stay EVER!!!!! I've stayed in hotels in third world countries with above ground sewers that were so much cleaner and smelled way better. Floors were sticky, no wash cloths, no dish cloth, stairs and entryways were filthy, cigarette butts all over, cigarette burns all over the counters, light switches didn't work, light bulb missing from refrigerator, the toilet seat was covered in someone else urine, which I wound up sitting in in the middle of the night when I got up to go to the bathroom, had to t... read more
Business response:
Steven, thank you for choosing to stay at our hotel. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Given a dirty room Double charged my card and a hassle to get it corrected.
Business response:
Thank you for your review. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
room dirty and cigarette smell Room was dirty when we checked in...carpet dirty....hair in sink and bathroom floor. We asked to have it cleaned.... nothing was done. Please reverse all charges, including the pet fee. I will deny payment if this is not done.
Business response:
Scott, it was disheartening to see that we did not live up to our usual standards. This is not the type of service our hotel is known for, and we extend our apologies. Meanwhile, please reach us out at our hotel if we can assist you further. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Awful bed, terrible pillows, dated & not worth it! Very polite staff and check-in experience. Horribly dated rooms with stained carpet and a bed that made me wish I’d have stayed at a Motel 6. NOT worth the price. Threadbare towels and a painful night’s sleep. You’ll be sorry if you stay. The hotel management is CHEAP and MISERLY.
Business response:
Jared, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not providing the relaxing experience you were expecting from our brand. Although we make every effort to exceed the expectations of every guest, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Staff The accommodation been egnore been there early to enquire but she forget she always saying I’m sorry that’s the easy way to say but she’s doing it ishe think she can get away with it with those excuses she have staff should have more training to deal with customer. Thank you
Business response:
Vic, we are sorry for the service issue you had and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
smelly none smoking room smelled like an ashtray. counters dirty, no wash cloths, no kitchen towel, TV remote was disgusting
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every place after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. Please know to ensure cleanliness of kitchenware upon check-in, brand ... read more
was not happy check in and check out in less then 15min
Business response:
Linda, thanks for being a guest at our hotel. We sincerely apologize that you experienced so many difficulties. This is not the level of service we generally provide, and it certainly does not meet our standards. We hope you will consider giving us a second chance, so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Business response:
Ashley, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.