Extended Stay America - Sacramento - White Rock Rd.

Business response:

Dear Jonathon,Thank you for sharing your gracious review about the outstanding service you received from Arabella. She has a great passion for providing exceptional hospitality, so we are pleased to share your wonderful comments with her. Thank you for choosing Extended Stay America; we look forward to accommodating you again soon.Sincerely,Hotel Management 

Business response:

Dear Sung, Thank you for reviewing our hotel. While we appreciate you mentioning how much you enjoyed our service, we are disappointed to read about the concerns you had with your room. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management 

Business response:

Dear Eduardo, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. It was our pleasure to host you at Extended Stay America, and we hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Soe, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured; we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Thank you for bringing this to our attention, and we eagerly anticipate the opportunity to welcome you back for a more pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Josue, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service and quality to every guest. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us so that we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management 

Business response:

Dear Jessica, We're glad to see your generous feedback! Your satisfaction is important to us, and we are glad you enjoyed your stay at Extended Stay America. Thanks for choosing us for your time in the city; we hope to see you again soon.Sincerely,Hotel Management