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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The staff made check out easy but our room smelled like smoke as soon as I walked in. The floor was super dirty and the bathroom sink had a leak. The area around the staircase had litter and it was generally not a clean appearance in the parking lot. In a pinch this place is “okay” but I wouldn’t stay here again. Also the beds were bad.
Business response:
Dear Sung, Thank you for reviewing our hotel. While we appreciate you mentioning how much you enjoyed our service, we are disappointed to read about the concerns you had with your room. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
Good service
Business response:
Dear Eduardo, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. It was our pleasure to host you at Extended Stay America, and we hope to welcome you again soon.Sincerely,Hotel Management
It was very nice and peaceful.
Ok
Business response:
Dear Jessica, We're glad to see your generous feedback! Your satisfaction is important to us, and we are glad you enjoyed your stay at Extended Stay America. Thanks for choosing us for your time in the city; we hope to see you again soon.Sincerely,Hotel Management
Not happy with staying,Staffs are rude and unhelpful.
Business response:
Dear Soe, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured; we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Thank you for bringing this to our attention, and we eagerly anticipate the opportunity to welcome you back for a more pleasant stay.Sincerely,Hotel Management
Hotel needs attention Leaky bathroom pipe. Old furniture. Bad smoke smell.
Business response:
Dear Josue, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service and quality to every guest. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us so that we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management
Kinda Gross Staff was not very nice. Room smelled faintly of mildew. Tub didn’t drain while showering. There were oily handprints left on the headboard and wall above the bed.
Business response:
Dear Amanda, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we are sorry that we did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,319 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.