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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The toilet didnt work and we called the front desk to let them know 3 times. The staff was very rude.
Business response:
Jason, we are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you for being our guest, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
Business response:
Marie, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
unhappy - never again. i called the front desk every day regarding the kid above me stomping and running around the room and the noise never stopped.. even after 10pm. it woke me up several times when i worked every day that i was there. i feel i wasting my money staying there to be honest. there was never any breakfast at 7am and that's when breakfast starts. smh
Business response:
Denise, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and the inconvenience it caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us another chance to serve you better in the future. Sincerely, General Manager
Business response:
Francisca, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America - Sacramento - White Rock Rd. Sincerely, General Manager
Neighbors First, I asked for both rooms to be next to each other and the hotel was over booked. Then my kids tell they can smell marijuana coming from the next room. A lot of shady people walking around, they probably live there.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Would stat again The room was clean, bed comfortable. Don't think there will be a breakfast, but coffee was good. Mac Donald's is next door
Business response:
Marsha, thank you for sharing you kind review of Extended Stay America - Sacramento - White Rock Rd. It’s nice to know you our location was convenient for your needs and that you got a good night’s sleep. We hope our hotel will be your preferred choice the next time you visit our area. Sincerely, General Manager
Business response:
Tanya, we appreciate you taking the time to share your nice rating. Thank you for being our guest, and we hope Extended Stay America - Sacramento - White Rock Rd. will be your first choice every time you visit our area. Sincerely, General Manager
Business response:
Thanks so much for the wonderful rating. We are thrilled that we met all your expectations for an enjoyable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Sacramento - White Rock Rd. Sincerely, General Manager
The Staff are great... The hotel itself though... The three interactions I had with the staff was great, they were helpful, they were quick to take care of me. The hotel's location is great, right off the highway and a perfect place if you have a business trip nearby or are just looking for a place to get off and back on the road quickly from. That said, the rooms are "smoke-free" but my room smelled like smoke my whole stay, my floors seemed to have been unswept in the kitchen bathroom area and the fixtures in the room were... read more
Business response:
Thank you for being our guest. We are pleased you liked our location and staff for the excellent service they provided. However, we are sorry for your disappointment with our in room-amenities and the inconvenience caused. I have shared your feedback with my engineering team in regard to the internet issues. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 4.1 star rating with 1,214 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.