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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Steve, we appreciate you sharing your kind rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, Hotel Management
Good overall experience. Price was great and so was customer service. Also the area was nice, plenty of parking. No noise. Great experience.
Business response:
Phillip, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was comfortable and that you impressed with our courteous associates. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Diana, thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Bruce, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
extended stay rancho cordova it was decent, cleaning staff at check out rushed us out at exactly check out time
Business response:
Thank you for being our guest. We are pleased you were overall happy with your stay, but we are sorry for the inconvenience you experienced at the time of check-out. We will definitely share your concerns with my team to ensure this does not happen again. We hope this will not deter you from choosing us again the next time you are in this area. Sincerely, Hotel Management
Staff are nice room is ok just the carpet floor look so dirty you can clearly see stains on the floor and the room smells too
Business response:
Thank you for your review. Although you were overall pleased with your stay, we are sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Hotel was very understaffed room wasn't ready at 6:00 pm when we arrived. Had to wait 30 minutes.
Business response:
Rodney, thank you for being our guest at Extended Stay America. We are happy to know your overall experience was a pleasant one. However, we are sorry for the service issues you encountered and regret the inconvenience it cased. We will share your feedback with the appropriate individuals to be more diligent in providing their service moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Never again...... I have stayed at extended stays before but this one was not up to par. Room was clean but very outdated. Floors were nasty! Wore my slippers while walking around. Since they allow pets, they need to shampoo and deep clean their carpets often. Kitchenette was very outdated, bathroom has no wash cloths. Bed was okay. Kind of hard. The lady at the check in was rude. We had pre booked our room and for some reason it canceled our reservation. When I told her the info she needed she rudely said she couldn't fin... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,364 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.