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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
This was the WORSE place I have ever stayed!! Random people in the parking lot, wandering around the hotel, ALL night people banging on walls in 3 different directions. No service for cleaning the rooms, if you want new sheets you have to come to the front desk with your used ones and they will give you new ones for you to make the bed yourself. Guy in the parking lot with blood on his car, people sitting on the ground in the parking lot nobody did anything about it! Worst expeirence EVER!!!!!!!!!!!!!!!
Business response:
Dear Dani, Thank you for taking the time to share your review with us. Your feedback is valued as it helps us identify areas that need our immediate attention. First, our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies and know that we take our commitment of clean rooms very seriously and will be looking into the feedback you provided. Second, and most important, is your safety and security and we are concerned with your obse... read more
they did not hold my reservation. I had to search around for hours to find another hotel room on a Saturday night.
Main reason for the low rating was noise. A child was jumping and running most of the evening in the room directly above. A complaint to the desk helped slightly. The room was fairly clean, but the corners of the bathroom floor could use some attention.
Business response:
Thank you for being our guest. We apologize for the disturbance caused to you. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. Your feedback regarding the bathroom has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Crooks still from me I didn't even get to stay. They told me there was something wrong with my card I was told I wouldn't be charged. Still don't have my money back
Reserved Room online but when I got to hotel there was no Room available
Business response:
Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered due to the third party website and regret we were unable to accommodate you this time. We understand your frustration and truly appreciate your patience. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Loud rooms No glasses to drink Not really breakfast but a granola bar They cheated me and charge me for a higher room then I booked on on Expedia. Gave me a kitchen which I totally did not need
I was charged for a room I didn't stay in. I was told that they didn't accept cash for my deposit, so I never checked in
Would never come back to this please, very dirty, bags everywhere
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered here. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.