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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Worst hotel stay period. Filthy, noisy, run down, sketchy area, dog poop everywhere, and rude staff. Stay far away from this place!
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the noise and cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also shared your comments with the team so that we can provide a much better experience for our guests going forward. ... read more
Business response:
Jess, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Last stay here. Hotel looked dirty, bed and pillows were uncomfortable and people were hanging around the parking lot which looked suspicious. Bathroom and hotel equipments need upgrade. Tv had static, and in poor shape.
Business response:
Billy, thank you for being our guest. We are disappointed for not meeting your expectations for a comfortable stay. Please accept our apologies for the cleanliness issue and for your dissatisfaction with our amenities and facilities. Your feedback has been shared with the appropriate individuals of our organization to take necessary actions for enhancing our guest experience. Please give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
The room had baby roaches crawling on the stove, and i didnt notice them until the morning time. When we checked out and i reported it to the front desk they acted like it was nothing. Didnt seem too concerned about it.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Also, we regret you felt our staff was not responsive. Your concerns are important to us, and we will use it to improve our services going forward. We hope you will give us another chance to provide you with a better exper... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Yuck! Very very dirty! Carpet in desperate need of cleaning or replacement. Bathroom sink diverter broken. I had a 15ct pak of lysol wipes, it took 13 to clean the room. You learn thru experiences. Will never recommend or stay at this location again. Not to sound pretentious but alit of the residents that possibly lived there were a less than savory group. And that's being kind. Despite the hotel conditions, I have to say that the staff were very nice and accommodating.
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. On a positive note, we are happy you liked our staff. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Terrible Place We were forced to leave early as there was extreme noise from partying every night and management would not do anything to shut it down. The final straw was people above partying until 2AM then overflowing the bathtub and flooding our bathroom.
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are terribly sorry for the maintenance issue you experience in your room. We are working on fixing this as soon as possible and we regret the inconvenience. We hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Car was vandalized and had lots of druggies
Business response:
Tanisha, thank you for sharing your concerns by leaving us your feedback. We are disappointed to read your comments and regret the inconvenience caused to you. Please be assured that we will be looking into this matter. We would require some additional information to investigate the situation correctly, so we humbly request you to reach us out at our front desk. Please consider giving us another opportunity to replace this experience with a much more positive memory. Sincerely, Hotel Management
I like that the rooms were spacious . I almost cancelled my cancellation due to the fact I didn’t get out in the room I booked . Then when downgraded I had to pay the rate of that time with no accomadation no perks discount . Front office personally showed no care for inconvenience.
Business response:
Thank you for your review. We apologize for the reservation issues you encountered, and you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.