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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Needs an upgrade, rooms have musty smell, just mediocre.
Business response:
We are sorry we did not provide you with a clean and comfortable room that you deserved. As the cleanliness of our hotel is a key priority, and we are reviewing your feedback with our housekeeping staff so this does not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
The hotel was convenient for what I needed for one night. The house cleaners need to do a better job. There were little hairs on the sheets, bathroom floor was sticky and when I ran the shower the tub filled up with water and more hairs were floating around like someone shaved their legs or cut facial hair in the tub and it wasn’t scrubbed down. Other than that it was okay.
Business response:
Thank you for taking the time to give important specifics in your evaluation of our hotel. We are sorry for not living up to our commitment to clean, fresh accommodations during your stay, and the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Rooms dirty and old carpet The room was dated. Smell musky. Stains on the carpet. The rooms could use an update and carpets cleaned or replaced. I would rate this hotel at 2 stars. Not worth the price.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. Also, your concern regarding the updates is appreciated, and we will use it when planning for renovations. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
They say smoke free but it's smells alot and cleaning is not good carpet in the room also not cleaned.
Business response:
Please accept our apologies for not living up to expectations during your recent stay. Providing a fresh, clean room for our guests is our highest priority, and we apologize if steps were missed. We are also sorry that your non-smoking room had a smoke odor. Your comments were shared with our housekeeping team in order to prevent such mistakes in the future Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk commu... read more
This hotel had a lot of homeless people on the property drinking and doing drugs. This made us feel uncomfortable and not safe walking in/out of our room. There appeared to be a lot of people living at this hotel as well, which is fine, but I think that extended guests should be kept on one block of the hotel and just nightly guests on another block. The room smelled like cigarette smoke although it was a non-smoking hotel. 2 of the lights were out in our room as well. We've stayed at this hotel every year at this time for t... read more
Business response:
Dear Guest, Thank you for taking the time to share your concerns with your review. We take the safety of our guests very seriously and we are so very sorry that you felt unsafe during your stay with us. We ask that you please contact us to discuss your concerns in more detail, as we welcome any opportunity to leave you with a more favorable outcome. Thank you and we hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.