This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no maid service in 3 days didn't realize that no daily housekeeping service; some areas seemed "run down." We had to take out our own trash. We have asked our employer to never book this hotel again.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To prevent this from happening again, I will make sure we are thoroughly inspecting rooms and clearly communicating our amenities. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better ... read more
What a nightmare! Avoid this place. Overnight staff was less than helpful in resolving issues. They only caused confusion and irritation and need serious problem resolution training. I would never stay there again nor recommend this hotel to anyone.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be retraining our staff to ensure that we are responding to guest needs in a timely manner. Thank you very much for providing us with your feedback. I hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
No more at that place Horrible breakfast
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as responding to guest needs in a timely manner. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
An OK hotel close to most shopping Was a little disappointed by the fact that this hotel is an extended stay, yet the living area was not comfortable. Beds and kitchen, no couch or comfortable chair/ottoman or recliner. Extra $$ for housekeeping was a surprise.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were not happy with your stay. Moving forward, we will make sure we are clearly communicating our amenities. Thank you very much for providing us with your feedback.
Won't stay any Extended Stay America again. Nothing looks as exactly same as website shows, pretty bad. After we entered the room, it looks like the bed sheet doesn't change at all.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were not satisfied with your stay. I want to apologize about the condition of the sheets. I want to assure you that we do change our sheets daily. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
NOT GOOD Musty smell was prevalent. It took three calls to the front desk to get a blow dryer. Not a pleasant stay!
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear about the cleanliness and service issues you experienced. As this hotel’s manager, I can assure you that I am coaching our staff to ensure each guest receives professional customer service and a comfortable room. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not happy
Business response:
Thank you for posting a review of your experience. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.