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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok hotel with semi false advertising The hotel was as expected overall. The ad said it included breakfast which is how I pick hotels so we aren't having to eat out for another $40-$50. Saying you have breakfast and only having granola bars and a muffin and coffee is a disappointment. We couldn't eat the granola due to allergies to ingredients and only had one option of muffin. We don't drink coffee and this hotel was in Utah. We had to go eat out and blew another $48 we weren't expecting.
Business response:
Thank you for your comments. We are sorry your stay had some disappointing elements, as we strive to provide a positive experience so our guests will want to come back again and again. We offer a complimentary grab and go breakfast for our guests which don't have breakfast in their fully equipped suite. We will let our leadership know of your displeasure of our offerings. Thank you for your feedback, and it would be our pleasure to have you back as our guest again soon. General Manager
We were treated very unprofessionally. Dennis had expired state identification so, I rented the room in my name. Upon being handed the room key, i was informed that Dennis not only could not stay in the room with me but that he was also not permitted to even visit me in my room. He had several credit cards and his social security card to prove that he was Dennis sugden. Upon our return to rent the room on.the following night, after booking the room on hotel.com, i was informed that the hotel was in the process of placing the... read more
Business response:
Thank you for your feedback. This is valuable information and I sincerely apologize for the less than hospitable service you received during check in. I will address this with my staff and will reiterate our service standards so our guests are always treated with kindness and respect. Please give us another opportunity to show you our hospitality when your travels bring you back to Salt Lake. General Manager
Wouldn't stay here again This hotel is really run down. Our room had stained carpet and pulling up at the seams. No soaps were left to use in the bathroom as well as no cups either. Hotel has a very bad odor throughout it.
Business response:
We never want our guests to be disappointed when they stay with us. We are happy to share we are in discussions regarding a refresh of areas in our hotel. Until then, we will continue to focus on our main goals of clean, fresh and well maintained suites combined with excellent service. Thank you for sharing your feedback and for being our guest. General Manager
The night clerk was very helpful and had a cute sense of humor. She helped us get ice and a coffee pot. The room was dated but clean.
Business response:
Our staff will be thrilled to know their efforts are appreciated and recognized. Thank you so much for the kind words. I apologize we did not impress in all aspects of your stay. We will work to improve in areas so your next visit with us is a better overall experience. Thank you, General Manager
The fire alarm was going off. I called the front desk and the lady working, Felic, told me, "go ahead and call the fire department, I don't care". She explained that people kept calling so she couldn't go check on it and didn't know what to tell me.
Business response:
We sincerely apologize for the experience you describe. The response from our staff member you mentioned is unacceptable and we appreciate you bringing it to our attention. We will follow up with the specific individual as well as with all of our staff to be sure they are retrained regarding fire alarm procedures. Please give us another opportunity to show you the type of stay and service you expect and deserve. Thank you, General Manager
Towels were old and almost brown. No wash cloths provided. Sheets were rough and I hesitated to put my face on my pillow case. lighting was insufficient.
Business response:
Thank you for taking the time to review your stay with us. We are sorry we did not provide you the accommodations you had hoped. I have spoken with my housekeeping team to inspect the linens and make sure we are using only the cleanest and freshest available. I am sorry for your experience. Please visit us again soon so we can show you how much we have improved. Safe travels General Manager
I don't want to. If you demand feedback you will get less of it. We don't have to do this you know.
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Minimal fragrance used My husband has fragrance contact dermatitis, so it is almost essential to stay in a place that uses no fragrance in their cleaning products or in their rooms. At least Extended Stay was able to stop the use of fragrance sprays before we arrived. The room was run down though and the hotel overall looks as if they could be in financial trouble.
Business response:
Thank you for sharing your feedback. We are happy you contacted us in advance to make us aware of your husbands situation and so we could set up the suite to meet your needs. We always make every effort to accommodate our guests special requests. We agree there are areas of our hotel that are showing wear, and we are pleased to let you know we are in discussion of completing a refresh. We hope you will stay with us again soon. General Manager
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.