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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Should have paid the extra money for better quality. While the staff were wonderful. The smoke detector wasn't attached to the ceiling properly. A group of men was outside the doors each and every time I came in or out, no matter the time, made the establishment feel unsafe. Multiple guest were extremely loud even during "quiet hours". Contacted the front desk to complain and the noise continued for at least and 30 minutes. Quite certain they only quieted down since their kids went to bed.
Business response:
Although you liked our associates, we sincerely apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. I would also like to inform you that, our top priority is the safety and security of our guests and our employees. Our staff is reliable and well trained, and we assure you we are investigating the issue you described. We regret the inconvenience caused and ... read more
So many problems!! To start, there was no one available to check us in at 12:15am so despite knocking on the door, calling, using the buzzer we were not able to check in the first night. We had to go to another motel. When we came back the next day to check in we were basically called a liar and refused to refund us for the night we could not check in. The rooms stink, the towels are threadbare with holes in them. It's an extended stay, but you have NO items in the room. You have to ask for anything - a cup, a spoon, a bar ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Hooker motel? Cheap motel. They require every person staying in the room to provide ID in order to stay. As the primary guest, I assume I must give my ID and a cc BUT to make a copy of all my guest's driver's licenses?? I was told if they don't, they cannot stay or go into my room. Ummm okay. I imagine this is to scare away prostitutes and potential Johns as this motel/hotel is not in the best area. Very noisy in the halls, people partying in the middle of the night and a fire alarm beeping.
Business response:
Lori, I am very sorry we failed to deliver the exceptional stay you deserved. I apologize for the disappointment you had with our hotel’s policy and regret the inconvenience caused. We are also sorry for the noise issue you experienced during your stay. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Bathroom floor was sticky Smoke detector was hanging by its wires over the bed No room service Sink wouldn't drain Toilet wouldn't flush No ice Good note. The shower was great
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future. Sincerely, General Manager
Definitely would not recommend First off, room/motel smelled like old cigarette smoke. Second, not fun to be able to hear everything going on at front desk day and night, even though the staff was very nice. Third, continental breakfast consisted of nothing more than coffee and pre packaged granola bars and muffins. Seriously the worst continental breakfast layout I've ever seen. Not even real creamer for coffee. Just bulk flavored creamers.
Business response:
Pam, Thank you for your honest review. I am sorry to read about the deficiencies you described. We are always looking for ways we can improve and we will certainly use your experience as one for us to build on. Your feedback will also be shared with our leadership team so they are aware when making future breakfast offering decisions. We hope you will give us another try when you return to the Salt Lake City area. General Manager
NO ROOM AT THE INN Waiting for desk clerk to arrive per sign at desk "Helping other customers". Here she comes with a great big drink and an even bigger attitude. I gave my information to her from Expedia and she told me I didn't have a room because I had a pet. She could have cared less - it was late and there were several big events in Salt Lake and after trying half dozen places to stay, there were no vacancies anywhere. I drove to Nephi, Utah before I found a place to stay about midnight. What A Joke!
Business response:
Suzie, We apologize for the experience you describe in your feedback. While all of our Extended Stay America hotels are pet friendly, we do have a size limit as outlined on our branded website. We are sorry we were unable to accommodate you during this visit, and for the inconvenience this caused. We hope to have you as our guest on a future stay so you can enjoy your visit. Thank you, General Manager
VERY run down property Not sure this is enough room for the issues- Linens bally and threads falling out. Room overall dirty, beat up and dated. Very small TV w/broken remote. No door on closet. Cover off heater. Burns in bathroom vanity & tub edge. Seat broken on toilet. Paint bubble below window. Screen cut & damaged. Hand mark on light fixture. Light switches dirty. Clean (not)- Hair in tub & Bath. Sink dirty & stained. Spray paint over dents in refrig. Dirty drawer. Cacoon on iron board. Outside- no garbage cans so butts... read more
Business response:
Mike, thank you for taking the time to review our hotel. I was disheartened to read about the problems you experienced, and I hope you will accept my sincerest apology for what transpired. I am taking steps to ensure future guests do not encounter the same issues. I truly hope you will give us another chance to prove that we are committed to providing comfortable accommodations and service. Kitchenware for your room are kept at the front desk, if we did not communicate this at the time of check-in, we are sorry. We hope you ... read more
Close to where we need to be Disappointing. There was hair in the bathtub, on the bed and in the sheets. The bed spread was stained and the drapes were broken so we were woke early by the sun. On line it said it included breakfast but that was a stretch of the truth, it was a coffee bar with granola bars.
Business response:
We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Your comments about breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will give us another ... read more
Look elsewhere Not very desirable. Included breakfast means muffins and granola bars. Free wifi. Looked a bit shady.
Business response:
Thank you for choosing to stay with us. Our goal is to provide consistently great service to all of our guests, so I apologize that we failed in our efforts during your stay. We have taken note of your feedback and hope you will give us a chance to demonstrate our improvements by staying with us on your next trip to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.