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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE REEKS OF POT HORRIBLE. First of all, the check in-process was grueling, thanks to hotel.com and their lack of sending my info over electronically to the hotel. I had to sit in the lobby for 30 minutes while the front desk graciously busted her @$$ to get me into my room (kudos to her!). While waiting, I observed the shadiest people I have seen in a long time. Once I got checked in, we went to the 3rd floor and the ENTIRE FLOOR (we had to walk a long ways to get to our room) reeked of MARIJUANA. Then our room had a d... read more
Business response:
Thank you for staying with us recently. We apologize for the reservation issues and we are happy to read our team worked hard to get you into a room as quickly as possible, thank you for recognizing her efforts. Please accept our apology for the unpleasant odor and noise level caused by other guests. This type of activity is not allowed at our hotel and when noticed we address the situation quickly to be sure other guests are not negatively impacted. Our guests typically stay 8 or more nights and prepare breakfast in their s... read more
Would not stay again The hotel had people staying there that were long term renters. The rooms were set up cooking but had no cooking supply or utensil not even a coffee pot. The people smoked right out side the door. I would never stay there AGAIN. I moved to the to new hotel.
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that you did not have a comfortable stay. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available upon request at the front desk. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities and designated smoking areas during guest arrivals to make sure your experience is not repeated. Thank you very much for bringing this to our attent... read more
It started out by being interrupted by police asking questions of the staff as I was being checked in. Was not informed you have to ask for an in room coffee maker and when I asked for one I was directed to the nearest Wal-Mart.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the situation you experienced at check-in. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available upon request at the front desk. To uphold our company’s high standards, I will work with our front desk staff and make sure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the... read more
Was like camping out Not very good, sink was plugged, bathroom fan was on it's last leg and whining about it. Never any coffee hardly at "breakfast", On Sat the girl never put the muffins, etc. out. The bottom of my door was 1/4 inch away from the jam. two window panes were cracked, 2 of light switches(out of 4) were broke, The desk staff could not get a call for me sent to my room phone 7 different time to be honest it was successful twice. I arrived a day early so Had to rooms and both times we had to walk and check to see... read more
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will ensure that our housekeeping staff is reporting all issues so our maintenance engineer can fix them immediately. I will also make sure we are thoroughly inspecting rooms prior to guest arrivals. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any other E... read more
I survived it Office could not transfer calls, water was unable to drain, like a camping trip
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will have our maintenance engineer inspect your room to ensure that everything is functioning properly. I will also coach our front desk staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance t... read more
Don't stay at this dirty hotel Horrible stay. dirty and disgusting. Will never book here again.
Business response:
Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I am using your comments as a training tool to coach our housekeeping staff to ensure that each guest has a comfortable stay. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Don't Embarrass Yourself By Booking a Room Here Rooms were not clean to begin with which made it worse that there is no housekeeping. I booked several rooms here for business clients and was completely embarrassed to have chosen this hotel. I will recommend against staying at Extended Stay America. It was gross and dissatisfactory to say the least
The toilet is horrible because the flush was broken when we took a "potty" it won't sink in!
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the maintenance issue you experienced. To prevent this from happening again, I will make sure we are implementing preventative maintenance procedures as well as thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.