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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
May be okay for some people. We reserved this hotel about a month prior to our trip. When we arrived, the hotel really wasn't what we expected. The lobby was small, and it was more run down than we thought it would be. The hotel staff makes good and sure the guests know that it is a no smoking facility and even took copies of our IDs in case someone was caught smoking in their room. We don't smoke and the copying of our IDs took us by surprise. Regardless, we went through the motions and went ahead and got our keys. We got t... read more
Business response:
It is regretful that you did not have the stay experience you expected and deserve as a guest of our hotel. We are sorry you were inconvenienced by the less than fresh accommodations and that we did not have an alternate suite for you. Hopefully your overall experience was not so tainted that you will consider staying with us again. Thank you for sharing your feedback. General Manager
Third World H&ll Hole Picture a run down tenement house in any movie about a down on his luck junkie, and you can almost get an image of how terrible this place is. No maid service, so you bring your dirty linens to the front desk and exchange them for clean. They messed up my booking and fortunately hotels.com went the extra mile to find me another hotel during the busy hotel week of the year in Salt Lake City. They close their front desk at 11 p.m., so if you have an issue, it better be able to wait until the next morning.... read more
Business response:
Dan, We are sorry there were issues with your reservation which caused you to stay at another location. It is disappointing to read your comments as all of our team members are committed to creating a home away from home environment with clean, well maintained suites for our guest. We are different from the traditional style hotel, and our guests stay an average of more than 7 nights and are self sufficient in their fully equipped kitchen suite. We invite you to come back so we have the opportunity to impress you with our co... read more
Staff attitude disgusting We came back and room was not cleaned and the beds not made no clean towels our toilet got blocked so I called reception and was told to sort it myself NO NO NO I will never stay again and I will put my experience on Trip advisor and I have never done this before but I find this so bad people must KNOW about it and it was not a $20 a night hotel DB from the UK
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, General Manager
Not clean! The fridge was disgusting! It had soda spills, crumbs, and food stains all over the inside! Thankfully, the manager on duty offered to clean it right away, but I think it should have been cleaned before we even checked in. The cabnets in the kitchen were also pretty dirty. The service desk closed at 11pm and there was no "assigned house keeping" so you had to go down stairs for everything in a timely matter. Also, our room keys kept demagnetizing--even without getting anywhere near our electronics. On the bright s... read more
Business response:
Feedback such as yours is a key indicator that we have some improvements to make with our housekeeping protocols and our inspection process. Thank you for alerting the front desk to the cleanliness issue so we could act quickly to resolve it to your satisfaction. We are pleased you loved our beds and hope you will come back again to have another great nights sleep in our comfortable beds. General Manager
Bed was uncomfortable and the AC unit needs cleaning. Woke up with irritated, red eyes due to allergies. Positive was the staff was extremely friendly and recommended an excellent restaurant in walking distance to the hotel.
Business response:
Nicholas, We are happy you found our staff to be friendly and helpful during your stay. We all work hard to create a positive and memorable stay for our guests. We do apologize for the discomfort of the bed and the air conditioning not working properly in your suite. We will have our maintenance team look at it right away to make sure it is in proper working order. Thank you for sharing your feedback. Looking forward to having you as our guest again soon. General Manager
dirty sticky floors and unstocked kitchen utinsels not good. Staff too busy to be helpful and room was dirty and under stocked. Would not return - not enough help to address my concerns. Don't have any hope for improvements.
Business response:
Thank you for your candid review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with the management team so adjustments can be made immediately. We really do appreciate your business and know we take your feedback very seriously. Sincerely, General Manager
No wake up calls and no ice machines.
Business response:
Thank you so much for being our guest, and reviewing your experience. Please accept our sincere apologies for your disappointing stay with us. Without our guest giving us the good and bad feedback we would not be able to continually improve our service. We hope you will stay with us again so we can provide you with the great experience you deserve. Sincerely, General Manager
Business response:
We want to thank you for the rating you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory experience. We do our best to share all of the information about our hotel and our amenities to each and every guest, but we can always improve and we will do just that. Thank you staying with us, and we hope to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.