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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hope your expectations are low The pictures made it look a lot nicer than it was- it smelled like heavy smoke in the lobby, and faint smoke in the room. The door handle in the bathroom had sticky "stuff" on it- ick. Shady characters all around this place made me super uncomfortable.
bad experience Booked a room on Expedia. At check in (after a 10 minute wait for clerk to return with her very large soda pop) I was turned away because I had a pet. It was late and clerk could have cared less. No rooms available anywhere. Drove another 2 hours before finding a place to stay. Bad deal
Business response:
Thank you for your candid feedback. Please accept our sincere apologies for the issues you experienced at our front desk and for the behavior of one of our associates. I have shared your remarks with our team in an effort to prevent anything like this from happening again. I assure you that the scenario you described does not reflect our standards. We value your feedback and hope you will allow us the opportunity to regain your trust. Sincerely, General Manager
Don't stay here! Walls are so thin you can hear the man snoring and sneezing in the next room. You have to unclog your own toilet! Dishes are offered but no one was at desk to pick them up. Halls, elevator, etc., was dirty. Continental breakfast was a joke--granola bars and coffee. I would not recommend this hotel to anyone.
Business response:
We sincerely apologize for your disappointing stay and for the issues you encountered. It is never our intention to provide you with such an experience, so we truly regret the inconvenience caused while you were here. Your comments have been shared with the management team in an effort to improve our service and facilities. Please consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Allyou get when you stay here is a cheap room that's it! no coffee pot in the room, water didn't drain out of the sink, the drain plug for the bathtub was broken and laying in the tub and there wasn't a piece of paper or a pen in the room! (What a joke) even though they have a kitchen there's nothing in it, no plates no silverware no nothing, refrigerator was noisy!!!! Booooo
Business response:
Jeremy, It seems our staff did not communicate about our dishware program which in turn led to your disappointment. We are sorry for not being more consistent, we will share your feedback with our team to ensure we are providing all information to our guests. It is our hope to have you back so we can give you the type of stay you expected on this visit. Thank you, General Manager
worst experience ever! never staying there again! it was horrible!
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, General Manager
Horrible The room smelled terrible. Stains on the pillows. No plastic cups, no plastic plate holder in mirowave, ice tray was filthy.
Business response:
Thank you for being our guest and providing your feedback. Please accept our apologies for the "unkempt" condition and the stale smell you reported in your review. Your comments will be shared with our team so we can address these issues immediately. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, General Manager
First room smelled like urin. Second room the heat didn't work. Finally as my patience was running out I got a room that was at least in working order. Never again.
Business response:
This is not the type of experience we want our guests to have, so please accept my apologies. I am pleased our staff worked with you until you were satisfied. We will correct the items you identified so your next stay with us will be much better. Thank you for letting us know. Sincerely, General Manager
Place had a bad smell.
Business response:
Karen, We are sorry our hotel was not as fresh as it should be for our valued guests. With our fully equipped kitchen suites the cooking scents do permeate the floors at times, and our housekeeping team does their best to refresh the areas. Please select our hotel the next time you are in the Salt Lake City area so we can provide you with the stay experience you want and deserve. Sincerely, General Manager
Horrible customer service! The customer service was an all time LOW! Just HORRIBLE, the check-in receptionist was very rude & demeaning. He treated me as if I was wasting his time.. It made me very uncomfortable. I will never stay there again.
Business response:
I thank you for your feedback about your stay at our hotel. I cannot apologize enough for the poor service you received. I have shared your comments with my team to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.