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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Still waiting on my deposit lol
Business response:
You were not charged a deposit from our hotel. We only put your card on file. We do not charge a deposit.
The lobby and elevator were very dirty. The ice cube containers in the freezer had burden stains on them like someone use them as an ashtray, and the refrigerator itself was filthy. Outside the door there’s a garbage can with piles of garbage all around i we ended up paying for three days but left early because it was disgusting. Staying theret on the entrance.
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as it will help us improve the experience for future guests. Sincerely,Hotel Management
I think this is less of a hotel, but more of like an apartment. There is no room service, so trash accumulates. I was throwing mine out, but still had bugs and flies in my room. I am guessing, from other guests not throwing theirs out. Also heard dogs barking, and even one person playing electric guitar. Felt more like a cheap apartment complex, than a hotel.
Business response:
Dear Guest, We apologize for the issues you experienced during your stay. We understand that the lack of room service and the presence of pests is unacceptable, and we will be addressing this with our housekeeping and pest control teams to ensure it does not happen again. We also regret the disturbances caused by noise, as we strive to provide a peaceful and comfortable environment for all guests. Your comments are valuable, and we will work to improve these areas for future stays. We hope to welcome you back for a much bett... read more
worst experiance ever plane was delayed, no one to check us in, lobby closed at 10pm hotels.com assitance was very bad, no help what so every, had to figure out on my own where to stay the night.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by your delayed arrival and the lobby being closed. We understand how frustrating it must have been, especially with limited assistance from Hotels.com. Your concerns have been shared with our team to explore better late check-in solutions and communication improvements. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a smoother stay.Sincerely,Hotel Management
Unhappy with how unclean the room was. Mold spores in the bathroom on the ceiling. Dust everywhere, lint and dust in all the drawers and in all the corners. Only 2 towels for 4 people. The mirror in the room was dirty. The floor was nasty. Desk chair was gross.
Business response:
Dear Guest, We sincerely apologize that the cleanliness of your room did not meet expectations. Providing a well-maintained and comfortable environment is our priority, and we regret any inconvenience caused. Your concerns about mold, dust, and limited towels have been noted, and we will address them with our housekeeping team to ensure improvements. We appreciate your input and hope for the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Not that clean and no one to check us in. Finally someone came down and checked us in.
Business response:
Dear Carson, We apologize for the wait during check-in and any cleanliness concerns you encountered. Our goal is to provide a seamless arrival experience and a well-maintained environment for all guests. We will address these matters with our team to ensure better service in the future. Your input is valuable in helping us improve, and we appreciate you bringing this to our attention. We hope to provide a much better stay next time. Sincerely,Hotel Management
ROOM WAS DIRTY. FACILITY WAS DIRTY. WHEN CHECKING IN, NO ONE WAS AT THE FRONT. WAITED FOR 20 MINUTES
Business response:
Dear Kassey, We sincerely apologize for the cleanliness issues and the delay at check-in. Providing a clean and welcoming environment is our priority, and we regret that we fell short during your stay. We are addressing these concerns with our housekeeping and front desk teams to prevent future occurrences. Your experience is important to us, and we appreciate your patience. We hope to have the opportunity to provide a better stay next time. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.