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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is dirty beyond believe Brushed our teeth in the kitchen sink because the bathroom was so filthy. Skipped the shower altogether, wouldn’t subject my dog to it. Stay clear away from this hotel. Paid $114.00 dollars and slept on the towels I had in my car
Business response:
Dear Ines, We apologize sincerely for the unsatisfactory experience you had during your stay. It is distressing to hear about the cleanliness issues you encountered, and we understand your disappointment. We take cleanliness and guest comfort seriously and will address these concerns with our housekeeping team to prevent future occurrences. Your feedback is invaluable as it helps us improve our services. Please accept our apologies for falling short of your expectations. We hope you reconsider staying with us in the future s... read more
Don’t do it I ended up leaving immediately. The room was disgusting. There were people sleeping in their cars and yes, that is plural in the parking lot. I didn’t feel safe, leaving my car and the trailer packed with all of the items that we were moving. Your feet stuck to the floor when I walked in the first time.
Business response:
Dear Tami, We apologize for the unpleasant experience you encountered during your stay. Ensuring a safe and comfortable environment for all our guests is our top priority, and we regret that we fell short of your expectations. Your feedback regarding cleanliness and safety concerns is concerning, and we are addressing these issues with our team to prevent future occurrences. Please know that your comments are taken seriously, and we appreciate you bringing them to our attention. Should you reconsider staying with us, we welc... read more
Hotel was dirty from top to bottom. Started with lobby continued to the room. Room smelled terrible and looked just as bad. Front desk gel was nonexistent.
Business response:
Dear Nicole, Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness concerns you encountered, from the lobby to your room. This does not reflect the standard of service we strive to provide. We are addressing these matters with our housekeeping and front desk teams to ensure immediate improvements. We hope you will give us another opportunity to offer you a much-improved experience in the future.Sincerely,Hotel Management
Heat/cool register not working at all. Floors under beds and behind furniture was dirty! Empty bottles and toys from previous pets under and behind furniture. Nice outside picnic area if you overlooked the overflowing trash cans. All outside trash cans were full when we arrived and still full 3 days later. Did not feel completely safe during stay
Business response:
Dear Kathryn, We sincerely apologize for the disappointing experience you encountered during your stay. Your comfort and safety are our top priorities, and it is disheartening to hear that we fell short of meeting your expectations. We appreciate you bringing these concerns to our attention, and we are actively addressing them to ensure improvements in cleanliness and maintenance throughout the property. Our goal is to provide a pleasant and secure environment for all our guests, and we regret that we did not meet this stand... read more
Terrible service - got no help when I couldn’t connect to their WiFi
Business response:
Dear Keefe, Thank you for reviewing our hotel. We deeply regret the inconvenience you encountered with our WiFi service. Providing a seamless experience is a priority, and we sincerely apologize for falling short in assisting you promptly. Your feedback is invaluable, and we will address this issue diligently to ensure it does not recur. We are committed to excellence, and we hope you will give us a chance to better serve you in the future.Sincerely,Hotel Management
All around terrible - recommend against Overall had an old, worn, grimy feel (I wouldn’t have stayed her with my family, but it was a solo business trip so ok whatever it was a financially driven selection and good enough). Then the boiler stopped working and the building had no hot water. I left and didn’t stay the second night of the reservation.
Business response:
Dear Tomas, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.