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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Put together of the cheapest crap no housekeeping unless you ask
Business response:
Dear Samuel, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Don’t know where to begin, this was one of the worst experiences we have had at a hotel . Firstly we get there and keys do not work every time we go in and out they we’re deactivated every time we would leave. We got stuck in the elevator and had to be saved by the fire department a hour and a half later. After getting out we still got yelled out by the front desk to maybe use the stairs next time because we were to heavy when we where no where near the max capacity of weight. They treated us poorly after there elevator is t... read more
Business response:
Dear Jessica, Thank you for sharing your experience, and we apologize for the challenges you encountered during your stay. We deeply regret the issues with your room keys, elevator incident, and room accommodations. Guest safety and satisfaction are our top priorities, and we are addressing these concerns with our team to prevent future occurrences. Your feedback is valuable, and we appreciate your understanding. We hope to regain your trust and provide a better experience in the future.Sincerely,Hotel Management
The elevator was out of service. Floors in stairwell were dirty. We had issue with room keys.
Business response:
Dear Kathleen, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the elevator being out of service, as well as the cleanliness of the stairwell and the issue with your room keys. Guest satisfaction is important to us, and we are addressing these issues with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Managemen... read more
Room smelled like a wet dog, cigarette butts and trash all around the property. Also, dog poop in the dirt areas. I have stayed at a lot of cheap hotels on this was the worst one ever. Just nasty!
Business response:
Dear Ethan, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the hotel's cleanliness, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management
Trash in halls ways, smells like dog or cat urine. Smokers gathered at the entrance. I would recommend the Best Western across the parking lot.
Business response:
Dear Brent, We sincerely apologize for the inconvenience you encountered during your stay. Maintaining a clean and pleasant environment for our guests is paramount to us. Your feedback will be shared with our team, and we will take appropriate steps to address the issues mentioned. We regret that we did not meet your expectations. Please know that we value your insight and will strive to improve. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
I reserved a king bed room and got a queen bed room instead. I was not notified until I checked in. The room had hair around the sink in the bathroom and the sink in the bathroom did not drain. Very bad experience
Business response:
Dear Clint, Thank you for your recent stay at our hotel. We apologize for the inconvenience you experienced during your stay. Providing the room type you reserved and ensuring cleanliness are our top priorities. We regret that we fell short of meeting your expectations in these areas. Your feedback is valuable to us, and we will address these issues with our team to prevent recurrence. Please accept our sincerest apologies for the inconvenience caused. We hope to have the opportunity to welcome you back and provide you with ... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.