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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not worth the price at all
Business response:
Dear Torrey, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management
You Decide Well you get what you pay for so I guess I should not complain. Just know it’s a no-frills hotel. The beds were comfortable and the bedding and towels were clean. The stairwell and hallways needed to be vacuumed badly! There was dried stuff on our floor and walls and the bathroom smelled of urine, which I thought was a soured shower curtain. The curtain was freshly laundered so I don’t know where it was coming from. Door handles were sticky. Screen torn on the window, tv channel changer didn’t work. Had to use the... read more
Business response:
Dear Guest, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk is always to help you. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
The bed had multiple stains. The sheets under the blankets were dirty. I slept on the chair because I had an early morning and figured other rooms would be the same quality. When I told the woman at the front desk at check out she said “I’ll look into it” but didn’t care I was given a dirty room. All she asked was if I booked through a third party or the company directly. I told her through Expedia and she told me I could go because Expedia has my receipt and completely disregarded the fact I told her the bed was dirty. I wa... read more
Business response:
Dear Priscilla, We're deeply sorry for the unsatisfactory experience you had during your stay. Cleanliness and guest satisfaction are our top priorities, and we regret falling short of your expectations. Your feedback is concerning, and we're taking immediate steps to address this issue with our housekeeping team to ensure it doesn't happen again. We also apologize for the lack of attentiveness from our front desk staff and assure you that we're reinforcing our commitment to providing exceptional service. We value your feedb... read more
Spend a Little More Stay Elsewhere From the pictures - it seems like an awesome option for the price. However. It’s old, and not very well maintained. Elevator was out of service, so we had to use the stairs which wasn’t a huge issue but they only allowed you to use the main entrance, and they were definitely in need of cleaning. Pillows and bed were not very comfortable. The room itself wasn’t very clean - mildew on the bathroom ceiling, and some sort of stuff on the shower curtain, etc etc. There are no smoking signs plast... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our friendly front desk, please give us another occasion to host and give you the flawless stay ... read more
I was kept awake by knocking and an older man peeking by our door.
Business response:
Dear Alex, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We t... read more
Dirty We waited for a while to be checked in. Floor was dirty. Bathtub had hair from previous guest. Sink had beard hair trimming around it.
Business response:
Dear Samantha, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we are sorry for the extended wait you experienced during check-in. Rest assured, we will address this appropriately to prevent such occurrences in the future. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.