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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay
Business response:
Dear Lisa, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Definitely economy Should not advertise as a free breakfast because it is only a Grab N Go with stale muffins & only drink option as coffee. No ice machine in the entire building, but there are empty ice trays in the freezer in the room. Free prescription drugs provided - Housekeeping missed a pill (Trazadone) on the floor at the edge of the bed, and change on the floor by the recliner. Glad we didn’t have little ones with us.
Business response:
Dear Kathy, Thank you for taking the time to review your time with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Worst night sleep Just wanted to give a review on this hotel I’m not one to leave good or bad reviews but this was the absolute worst hotel I have ever stayed at it was so dirty we got no sleep what so ever they allowed dogs and the dog barked alllllll night long and they were so loud sounded like they were in our room we call down to the front desk and they did nothing we went down to the front desk they just knock on the door and went back downstairs it was horrible wee finally decided at 5am to get up and leave
Business response:
Dear Ester, We apologize for your negative experience during your stay. It's disappointing to hear about the cleanliness issues and the disturbance caused by the noise from the neighboring room. We understand how important a peaceful and comfortable stay is, and we apologize for failing to meet your expectations. Your feedback will be shared with our management team to address the issues and ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience... read more
Overbooked and canceled my room after I drove 8 hrs
Business response:
Dear Debra, We deeply regret the inconvenience caused by the overbooking issue that led to the cancellation of your room. We understand how frustrating it must have been after a long 8-hour drive. We apologize for the inconvenience and appreciate your disappointment. We strive to provide excellent service and ensure a smooth check-in experience for all our guests. However, in rare cases, unforeseen circumstances can lead to overbooking situations, and we sincerely apologize for any inconvenience caused. We appreciate your un... read more
Our room bathroom bath faucet was spraying hot water, I reported it right away and was told they’ll put it on a list. The first night two drunk men were trying to break into our room. They were able to stay the door open and we had to hold it shut until help came. Did not stay the second night. We did not feel safe staying there, was gross and we didn’t sleep after we learned our door can easily be opened with a running start.
Business response:
Dear Rebecca, Thank you for choosing our hotel and sharing your review. We apologize for the various issues you experienced and are sorry you had to leave sooner than anticipated. We do not take these concerns lightly, as we genuinely value the safety and comfort of our guests. We appreciate you informing us of this unfortunate incident so we can address them adequately and prevent future occurrences. We hope you will consider revisiting us in the future so we can have the opportunity to make it up to you.Sincerely,Hotel Man... read more
Housecleaning every two weeks. The floor was dirty. Hotel will give towels only if the guest takes the dirty ones to the lobby and then they'll exchange them. Breakfast is advertised and only continental breakfast is provided.
Business response:
Dear Gabriela, Thank you for reviewing your visit to our hotel. We apologize your stay was not the seamless experience you deserved. While our housekeeping is done weekly for guests staying more than eight nights to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. Further, we regret our complimentary grab-and-go breakfast was ... read more
The worst hotel experience I have ever had. The hotel was essentially a low income housing unit. The staff upon our check in was a reflection of that as well. She sent us to several dirty rooms, did not honor the rate we booked it at and then over charged my credit card which is currently in dispute with my credit card company!
Business response:
Dear Guest, Thank you for being our guest and for your valuable reviews. Please accept our apologies for your experience at our hotel and the issues you mentioned. Our goal is to provide every guest with an exceptional stay, and your feedback is shared with our concerned team for improvement. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.