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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No public restroom for those on a long flight, or drive. Had to wait until we checked in. Nearly soiled myself. Placed us on the 2nd floor with ni elevator, and we could hear the women in the next room snoring most of the night. The heater did not work, it was 28 degrees outside. Smoking oder was present. Employees were smoking 25 feet from the front door, right next to the sign that said 150 feet.
Business response:
Dear Mark, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
I used Expedia and hours in advance to reserve and pay for my room. When I got there after traveling for 12 hours the front desk agent said they didn’t have my room. She was rude and not very empathetic. We stayed in the room she offered with no extra pay because it was a king bed. The room smelled and it wasn’t an upgrade at all. I canceled my second night there and went to a Motel 6 that was cleaner and friendlier.
Business response:
Dear Raquel, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Moreover, we apologize for your allotted suite not being up to your expectations and our front desk agent's response. Your experience does not meet our standards of service, and we understand your decision to cancel your second night. This situation should have been handled more professionally and with empathy. Please accept our sincerest apologies, and we appreciate your feedback as ... read more
Staff was very unprofessional & unorganized. Checked in and took them a few hours for our room to be ready. Very smelly hotel.I ended up leaving a day sooner even though we paid an extra day.
Business response:
Dear Carina, Thank you for taking the time to share your review about your recent stay with us. We are sorry that your room was not ready for occupancy when you arrived, and we apologize for the frustration and inconvenience due to how our associate handled the situation. We are sorry that this incident compromised your plans with us, and we regret that you had to leave sooner than anticipated. Please rest assured that we are evaluating the concerns you mentioned and will take appropriate measures to address the problem and ... read more
Room was dirty. Ask for fresh towels only have bath towels no hand towels or was cloths. Breakfast was grab and go no water only coffee
Business response:
Dear Catherine, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort, and we understand your disappointment regarding our breakfast. Your feedback is valuable, and we're genuinely sorry for not meeting your expectations. Rest assured, we're taking steps to address these issues promptly. We look forward to welcoming you back and providing you with the exceptional hospitality you deserve. Sincerely,Hotel Management
Horrible experience There was no one on the property to check us in. Lobby & main floor halls were filthy. A registered guest had a toilet overflowing and there was no help available. I was charged even though we never checked in. I returned to get a refund the next morning which the assistant manager insisted they had not been the ones to charge me (after multiple calls over 2 days they finally saw it was them and I did receive a refund) to find the lobby full of guests with a variety of complaints - no coffee, nothing for ... read more
Business response:
Dear Lynnette, We sincerely apologize for the disappointing experience you encountered during your stay. The situations you described do not align with the level of service and cleanliness we strive to provide. It's clear that we fell short in several areas, from check-in to maintenance issues and breakfast offerings. Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure improvements are made. We hope you will consider giving us another chance to provide a more posit... read more
It wasnt very clean and the bathroom sink did not drain
Business response:
Dear Kim, We appreciate your feedback and apologize for any inconvenience you encountered during your stay. Your comfort is important to us, and we will share your comments with our team to ensure we continue improving. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future.SincerelyHotel Management
It was fine
Business response:
Dear Roberta, We appreciate your feedback and hope your stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management
Never Again This was the first time I have stayed alone in a hotel. I will be choosing something more upscale next time. Toilet was not clean, something gross on the wall and the headboard. Bed was uncomfortable. People were loud in the hallway ALL night. Doors slamming. Bed was uncomfortable. The A/C was extremely loud. The whole experience was “cringy.” It won’t upload my photos for some reason.
Business response:
Dear Lynzi, We apologize for your disappointing experience during your first solo hotel stay. We understand the importance of cleanliness and comfort, and we are sorry for falling short in these areas. We take your feedback seriously and will address this with our housekeeping team to ensure our rooms meet the highest standards. We also apologize for the disturbance caused by the loud people in the hallway and slamming doors. We understand how frustrating this can be and will take extra measures to ensure a peaceful and comf... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.