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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was not a single thing that i liked about this property. It was unclean, unsafe, and just an absolute nightmare. As soon as i walked in the door the stench of cigarette smoke was all i could smell. And after a long wait at the front deak getting checked in we were only able to get ine key. We got to the room and there was no toilet paper, no shower supplies, and not even a shower curtain.
Business response:
Dear Wrex, We apologize for the disappointing stay you had with us. We aim to provide excellent service and exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourselves in the... read more
Front desk staff was friendly. Hotel grounds were very dirty, you had to walk through a cloud of smoke every time you entered or exited the building. Room had pet hair, dust and old empty water bottles. Do not recommend, especially if staying with kids.
Business response:
Dear Bryce, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved the hospitable service from our front desk associate, we are sorry for the condition of your guest room and any oversight in our hotel areas. We understand how important it is to have a clean room and one that is also free of smoke, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen agai... read more
When showed up to check in we found out our reserved room had already been given to someone else. Very little effort was made to correct the problem.
Business response:
Dear George, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Please let us evaluate the situation to see what went wrong because a confirmed reservation is always guaranteed. Moreover, we're genuinely sorry our staff was not responsive to the difficulties faced by our valued guests. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we wil... read more
It felt unsafe. Smelled like smoke inside and outside. Smell of Marijuana in the bathroom.
Business response:
Dear Jennifer, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
I arrived at 1 asked to check in was rudely told NO. Then told I could pay $15/hr to arrive early. When I returned at 8pm nobody was at the front desk..two other people waiting ahead of me. After 5 minutes the Night Manager came running in the front doors swearing like a sailor. Another employee suddenly appeared from the hall and started yelling at the Manager “You better be here to work, I’m going to walk out….” Then the whammy - the employee proceeded to tell the Manager she had checked people into dirty rooms because the... read more
Business response:
Dear Karla, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Bad
Business response:
Dear Ruben, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Elevator and hallway smell like weed towel were stain the shower head need to be fix it water come out too strong sink too I didn’t have good experience
Business response:
Dear william, we are very sorry we failed to deliver the exceptional stay you deserved. Our housekeeping and maintenance team works hard to ensure our guests have the best time in our hotel. Regrettably, we failed in your case, and we're sorry for any inconveniences you had to go through. We are already working to address the problems you mentioned, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.