This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never coming back
Business response:
Dear Ha, thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
I always book on Expedia. I booked this room for my Aunt and when I took her to check in, they had just "sold" their last room and were surprised that Expedia still had a room to reserve. There were several people sitting all over the parking lot curbs, smoking right at the door. I understand it's an "extended stay" but I was actually grateful that my Aunt had to find a room at a different establishment.
Business response:
Dear MaryEllen, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Dirty sheet bed , I call for remplace and no body pay attention, the shawer was clogged tub
Business response:
Dear GUSTAVO, thank you for your honest evaluation. We are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Everything seemed run down and dirty
Business response:
Dear Jason:We are sorry it was not a good experience, the ESA team is working on improving the standards in every area.We apologize for it.Best regards
No me gustó nada 😕
Business response:
Dear Lidia, thank you for choosing our hotel. On behalf of our entire team, we apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Expedia triple booked the rooms. After an 8 hour drive from Montana they gave my room away. The lobby was full of guests who had the same thing happen to them. The phone was ringing off the hook the whole time so it was impossible to get any answers. I’m done with Expedia and I’ll never stay at any extended stay again.
Business response:
Dear Ernie, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management
Dingy, Very cheap, in EVERY way. This hotel was very dirty and dingy. No pride in ownership. For the price is was okay, but I’ll gladly pay more for the hotel accross the street next time. The BED was like sleeping on plywood… and there was very shady characters all over the hotel property.
Business response:
Dear Rachel, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be im... read more
Property was in poor, chaotic condition.
Business response:
Dear Stephen, thank you for staying with us. We are very sorry for the inconvenience you had with us. We are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.