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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was blood on the bathroom door, the breakfast was awful, the parking lot was under repair and we couldn’t park. Very disappointed with this hotel.
Business response:
Dear Kaycee, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Pretty gross Smelled like stale cigarettes in the room. The garbage from the guests before was left under the sink. The tv was left on and when inspected, wouldn’t turn off.
Business response:
Dear Katie, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
It was reserved for my brother and sister-in-law. The room had hairs in the sink and bathroom that had not been cleaned up. This was a very disappointing experience, and I was embarrassed to have reserved this hotel for them.
i was told there was suppose to breakfast in morning they gave me i 1blueberry muffin and granola bar when they say there suppose to be breakfast i expect more than blueberry mufiin granola bar worse breakfast i had ever at motel for 125 dollars i expect more than i got wont stay here again
Business response:
Merlin, thank you for staying with us. We are truly sorry your stay was anything other than exceptional and regret your disappointment regarding our complimentary grab-and-go breakfast. We appreciate your feedback and hope to welcome you back on your next visit to our area. Sincerely, Hotel Management
Didn’t like the service and just main door using the other ones are emergency what happend in case of fire Emergency just main door not smoggy support to the entire guest
Business response:
Hello Cristian, We apologize for our fire-exit only doors. They are for guest security and fire safety exits. We hope to serve you in the future. Have a great day!
Dirt bathroom with ants. Air conditioner didn't work well. Old stinky hotel.
Business response:
Lindsey, thank you for staying with us. We sincerely apologize for the housekeeping and maintenance issues you encountered in your suite and the inconvenience this caused. We will follow up with our concerned teams to take the necessary steps. We truly understand the frustration you felt and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I received confirmation for my room. When I went to check in they told me they were booked.
Business response:
Kerry, I deeply apologize for that inconvenience! We do appreciate your feedback.
A reservation means nothing at this hotel I made a reservation months ago for two double rooms. When I arrived at the hotel they told me they had my reservation but were unable to give me the rooms. I asked why and was told "corporate accounts." I was offered a room with a king bed. I asked if they had a cot they could at least bring to the room and they said no. They weren't able to accommodate my group of 5 with what they had available.The next insult was that I had to spend an hour on the phone trying to get someone from ... read more
Business response:
Nicole, thank you for taking the time to share your feedback. We are sorry we were unable to accommodate you this time as we were overbooked. We truly understand the frustration this must have caused and will review this appropriately so we can avoid this from happening again. We appreciate your patience and hope to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.