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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location, staff struggled Staff struggled with professionalism from the beginning. Three of them visiting and eating behind the front desk, ten feet away & within eyesight. Eventually one beoke away to check us in, with a mouthful of food. Upon check out, I requested a zero balance print out for my records and was told "sure, I sunno why, it's just gonna show you paid for soap" Thanks for the lip service, NOT!
Business response:
Thank you for sharing your constructive feedback. I apologize for our staffing service not meeting your expectations. To make sure this does not happen again, I am actively working with the entire team to improve our future guest experiences. I appreciate your comments as they will only help us improve, and please give us another opportunity to provide you with a much better experience in the future. Sincerely, General Manager
STRANGE ID POLICY, NO ICE MACHINE, SHABBY ROOM We were locals, there for a night out; wife left wallet home. Hotel required ID from "every adult staying in the room." Only explanation: "Corporate policy." Clerk offered to cancel reservation & referred us to nearby competitor. This should have been a warning; instead we came back with wife's ID. No ice machine in building. Instead, we were offered quart-size zipper bags with a dozen ice cubes from staff breakroom, likely from plastic ice cube trays. Kitchen: Catsup smear on f... read more
Business response:
Thank you for being our valued guest. We apologize for not meeting your expectation. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. I have discussed this situation with my concerned teams in order to ensure changes are made immediately to solve these problems. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
The room was unclean and the toilet was broken. When I walked into the room it smelled like someone had been in there for a very long time and it stunk. I literally Look Under the Bed to make sure someone wasn't still there.
Business response:
We appreciate you being our guest. We failed you in the most basic of ways by not providing a clean and comfortable room and for that, we are very sorry. Be assured we take the cleanliness of your room and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We would love to welcome you back for a much better visit you deserve. Sincerely, General Manager
Disappointing, dirty hotel. Don't stay here. The hotel was disappointing on nearly every aspect. The only good thing was the location and easy access to I-15. The hotel had a terrible smoke smell that seemed like it was trying to be covered up by some extra-fragrant cleaner. If you have allergies to noxious smells, stay away! Both my husband and I suffered the 2 nights we were there. The elevator was disgustingly dirty with mud and grime. It wasn't cleaned through our entire 2 night, 3 day stay. Our bathroom wasn't cleaned ... read more
Lots of people were living there with kids. The room above me the kids were running and jumping till 2 am all 3 nights I was there. When I complained about the noise to the staff, they replied oh yes that room has kids and that was the end of it. They did not offer to move me when a room came available. They did nothing to ensure the hotel was quite after 10pm.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay was not the best due to noisy guests and the lack of customer service from our staff. We will work on making sure noise issues are handled properly. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The bedding in this hotel is old, worn out and disgusting
Business response:
Thank you for bringing your experience to our attention. Please accept our apologies that your bedding was not satisfactory. We will work with our staff on making sure worn linen and bedding are replaced properly. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Disappointed. The room had a kitchenette but the dishes were only available upon request. The breakfast is ganola bars and prepackaged muffins and coffee. We could here the guests above us every time they took a step. We were pretty sure someone went in our room while we were gone even though the do not disturb sign was on the door.
Business response:
Thank you for bringing your experience to our attention. Please accept our most sincerest apologies that your stay at our hotel was not the best. We will work closer with our staff on bettering our services to accommodate guests properly. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Bedbugs Bed bugs
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the situation is truly regrettable. We are very sorry for your experience. Our contractor has been contacted to treat your room and our staff will be trained to mkae sure these issues do not arise. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.