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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bedding in this hotel is old, worn out and disgusting
Business response:
Thank you for bringing your experience to our attention. Please accept our apologies that your bedding was not satisfactory. We will work with our staff on making sure worn linen and bedding are replaced properly. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Disappointed. The room had a kitchenette but the dishes were only available upon request. The breakfast is ganola bars and prepackaged muffins and coffee. We could here the guests above us every time they took a step. We were pretty sure someone went in our room while we were gone even though the do not disturb sign was on the door.
Business response:
Thank you for bringing your experience to our attention. Please accept our most sincerest apologies that your stay at our hotel was not the best. We will work closer with our staff on bettering our services to accommodate guests properly. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Bedbugs Bed bugs
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the situation is truly regrettable. We are very sorry for your experience. Our contractor has been contacted to treat your room and our staff will be trained to mkae sure these issues do not arise. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
There were hairs on the sheets. The facility was dated. The heater did not work. It either stayed on and never turned off or turned on and off and never heated the room.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that the heater in you room wasn't working and that there were issues with the bedding. Please accept my apology. In response to your feedback, our staff will be addressed on making sure maintenance issues are fixed and that rooms are clean to standard. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Really loud room
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that the noise level was too high. Our staff will be informed to make sure to walk the halls to limit this issue. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
The staff were very accommodating. Small bathroom and no kitchen tools available or a coffee pot.
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that you are unhappy with the facilities and that you were not informed that we have cookware for the kitchen available at the front desk. We will do a much better job communicating our amenities to guests. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Totally waste of money and your time
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet that expectation. Thanks to your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.