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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First day opened thr fridge and a ton of overly rotting food made our room reek. Swapped rooms and the key needed to be updated. The clerk took my room key and left the front desk and did not return for over 45 min. I decided to get my key later only to find no one was at the desk. I attempted to contact someone and after almost four hours i was able to get into my room long enough to sleep two hrs then had to check out.
Business response:
Dear Edward, Thank you for your feedback. We’re truly sorry for the difficulties you experienced with the fridge and the wait for assistance at the front desk. Situations like this fall far below our standards, and we are implementing corrective measures to ensure timely support and room readiness for our guests. Your comments are invaluable as we work to improve our service, and we hope to have the opportunity to provide you with a much better experience in the future. Sincerely,Hotel Management
Don’t like
Business response:
Dear Maria, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any specific details you could provide about what didn’t work for you. This information will help us improve our services and ensure a better experience for our guests in the future. We value your input and hope to have the opportunity to welcome you back for a stay that exceeds your expectations.Sincerely,Hotel Management
Staff was distracted by her two dogs that were off leash wandering the lobby. Paid for a queen bed but received a full size bed instead. The bathroom had hair in shower and on toilet. Comforter on bed had strange stain.
Business response:
Dear Stephen, Thank you for your feedback. We sincerely apologize for the distractions caused by our staff's dogs and the mix-up with your bed size. Additionally, we are very sorry to hear about the cleanliness issues you encountered in your bathroom and the condition of the bedding. Your comments have been shared with our team to ensure we address these concerns promptly. We strive for a better experience for all our guests and hope you’ll consider staying with us again. We look forward to welcoming you back!Sincerely,Hotel... read more
Rooms were disgusting. I saw rodent droppings behind the refrigerator. There parts of a syringe and other metal objects on the floor of the room. The manager, Gale, was extremely rude and did not care about the welfare of anyone around her. When I brought up a concern to her she told me I was the problem. Then during check out she was being rude as hell.
Business response:
We appreciate your comments and will address the issues directly
Business response:
We appreciate you comments ad will address them directly
It was an ok hotel but no soap or shampoos or extra towels in room. No front desk help after 9pm and before 9am.
Business response:
Dear Henry,Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for your feedback.Sincerely,H... read more
We booked this room last minute because our power was out & we both had to work the next day. I booked the room under MY name, with MY credit card. My husband arrived first, got his parking pass, & let the woman at the front desk know I'd also have a car. I just needed to get a pass when I got there. After I carried my bag upstairs (down a hallway that smelled funky) I went down to get my pass. Gave her my room number, she asked for my ID, which I didn't have on me. I told her the room was in my name, and it was my credit ca... read more
Business response:
Dear Christopher, Thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered during your stay, especially regarding the service and communication from our front desk team. This does not reflect our commitment to providing excellent hospitality. We take your feedback seriously and will address these concerns with our staff to ensure better training and clearer communication moving forward. Additionally, we will work on improving our inventory of amenities to enhance the overall ... read more
Reception was busy decorating for Halloween. Bath tub filty dirty, lady went to clean it. Bedsheets dirty, pillows pile them up with pillow covers junt on top of them. Ac not working,, I had to reset the connector.
Business response:
Dear Daniel, Thank you for bringing these concerns to our attention. We apologize for the condition of your room and the issues with the air unit. While we strive to maintain a clean and comfortable environment, we regret this was not your experience, and we appreciate your patience. We will be addressing these concerns with our team to ensure improvements are made. Your feedback drives us to continuously enhance our services, and we look forward to another opportunity to show you our commitment to outstanding experiences.Si... read more
1. The reason I chose this hotel was because it was the cheapest one that included breakfast. When I checked in, they told me that they stopped doing breakfast the day before. She added that it wasn't much of a breakfast anyway. A muffin and granola bar. 2. The first night, I tried taking a shower. I ran the water for 20 minutes, and it never got hot. So I took a cold shower. The next morning I asked why I did not have hot water. They said that in a few rooms, rather than turn the water to hot, you need to turn it to cold fo... read more
Business response:
Dear William, Thank you for sharing your experience with us. We are sorry for the confusion about breakfast and the inconvenience you faced with the hot water. We understand how frustrating it was not to receive this important information earlier; please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to u... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.