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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the very few hotels that I’ve been to that doesn’t have a parking area for check-in. They asked for my license plate. I told her I would give it to her when I return that evening. The front desk was closed before 10 PM and was not open at nine when I left. There was no shampoo in the bathrooms. The refrigerator was old and very noisy. I’m not quite sure how an obese person gets in and out of that bathroom. it’s so cramped.
Business response:
Dear Todd, We sincerely apologize for the inconvenience you experienced with parking, the front desk hours, and the lack of shampoo. We also appreciate your comments regarding the refrigerator and bathroom space, and we will look into improving these areas. Your comfort and satisfaction are important to us, and we’re committed to making necessary improvements. We hope you’ll give us another chance to provide a better experience. Sincerely,Hotel Management
Save your money!! Go somewhere else. Check in was terrible! Room wasn’t ready at 10:30 pm even though I called earlier in the day to say we would be checking in late. We did not feel safe and was very disappointed our room wasn’t ready. Tried to cancel but got the run around. Nobody could give me a refund even though we never stayed there. We went to another hotel and stayed that night. I will never recommend or stay at this hotel ever again. It was the worst experience ever!!!
Business response:
Dear Carrie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
If you are a homeless person, this place is perfect for you. If you are not a homeless person, do not stay at this hotel. The room is dirty, the hallways are noisy, people live there and it is impossible to have a peaceful night's sleep. I almost forgot about the dogs barking all night long. I was going to stay for 5 nights and I preferred to look for another hotel and unfortunately I lost the money for my reservation.
Business response:
Dear Luiz, Thank you for sharing your feedback. We deeply regret that your experience did not meet expectations and apologize for the issues you encountered, including noise disturbances and cleanliness concerns. We strive to maintain a comfortable environment for all our guests, and we take your comments seriously to make necessary improvements. Regarding your reservation money, we assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you give us a... read more
Not worth the money to stay here. We checked in late and the counter staff was very nice and helpful. When we arrived to the room I need to use the bathroom. I entered and found that the toilet was not clean and had poop stains in the toilet, along with pee dribble on the seat. The bathroom mirror had dried spots all over it. All else apeared ok. The room is in need of updating. The kitchen has no utensils, dishes, pots or pans in it. We were to tired from our long drive to ask the front desk for a room change. I slept on to... read more
Business response:
Dear Asmyr, Thank you for your feedback. We deeply regret the cleanliness issues you encountered, particularly in the bathroom, as this is not the standard we aim to deliver. Your comments regarding the lack of kitchen essentials and the need for updates have been noted for improvement. We're glad our front desk staff provided a warm welcome, but we apologize for falling short in other areas. We appreciate your understanding and hope you’ll allow us another chance to serve you. Sincerely,Hotel Management
Would not recommend Staff was friendly, however, room was not cleaned properly. No pillow cases on the pillows, room had a horrible odor. Lot of traffic on the 2nd floor. Children running up and down the halls in the middle of the night. Last straw was when someone was trying to open our door. My family and I left one day early and checked into another hotel. Clientele/residents were sketchy.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your stay was less than satisfactory. We apologize for the cleanliness issues and the discomfort caused by the odor and noise. Ensuring our guests feel safe and comfortable is a top priority, and we regret that we fell short in your case. We will address the concerns you mentioned with our team to improve the guest experience. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Horrible
Business response:
Dear Ginger, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Providing exceptional service and comfort is our priority, and we regret that we fell short during your stay. Your concerns will be addressed with the appropriate team members to ensure improvements are made. We value your input and hope you will consider giving us another chance to provide you with a better experience in the future. We look forward to welcoming you back.Sincerely,Hotel Management
It was crack head central walked in and instantly canceled the reservation, do not recommend, I was told by the front desk I’d be refunded
Business response:
Dear Reanna, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The room wasn't ready when we arrived . The bathtub had some creepy red stains
Business response:
Dear giovanni, Thank you for your feedback. We sincerely apologize for the delay in having your room ready upon arrival and for the red stains you found in the bathtub. This is certainly not the experience we aim to provide, and we will address these concerns with our housekeeping team immediately to ensure these issues are resolved. We appreciate you bringing this to our attention and hope to welcome you back for a more enjoyable and comfortable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.