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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location Smoke smell through out hallways. My feet filthy from dirty floor.
Business response:
I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described are truly regrettable. We are very sorry for your experience. Thank you for your feedback. We would love to have another chance to provide you with a better stay next time.
Old and funky place to stay Bad experience, got moved to different room because the one I was sent to was uncleaned. Not much of a breakfast -muffin in a package, apple, orange, coffee, some oatmeal packs - el cheapo. they didn't clean my room or provide fresh towels until I left, maybe. Lot's of people loitering around the building. window was stuck open and curtains so old they didn't work - couldn't open them. Other than that I want a refund.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to your expectations. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms as well as clearly communicating our amenities moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time ... read more
Choose another place if you have allergies They allow animals to stay with you so if you have allergies, choose another place to stay.
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not have a comfortable stay. Your comments were reviewed by the staff, and we will make sure we are thoroughly cleaning our rooms to prevent your experience from happening again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel t... read more
Find somewhere else! Room had a kitchen, but no utensils, dishes, etc. Not even a drinking glass. No one told us we had to request those things. Mattress very old and like cardboard. Bathroom mirror was dirty on check in. Beer carton with cans outside the back entrance for 3 days and ants everywhere. Every time we went to the front desk, the receptionist was away from her desk and sounded like she was on a personal call. Grab and go breakfast could not even be called adequate.
Business response:
The staff and I read your comments about your stay with us. Please accept our most sincere apologies that your stay did not meet our company’s high standards. To ensure that a situation like yours doesn't happen again, I will be retraining our front desk staff and will be making sure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Leaky toilet, thin walls so you hear your neighbors, uneducated staff
Business response:
The feedback provided in your review is much appreciated. I sincerely apologize for the maintenance and service issues you experienced. To uphold our company’s high standards, I have our maintenance engineer inspect your room to ensure that everything is functioning properly as well as working with our staff to ensure that each guest receives professional customer service. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across t... read more
Is this even a hotel? Old worn out towels. No room service during the stay. No soap, shampoo, toilet paper. No pool and the breakfast is more of a snack. How can this even be considered a hotel? It is more like an apartment.
No good experience This hotel is not running well. Staff seems to be short-handed. "Free breakfast" is just coffee+snacks, worst breakfast ever. Fridge is noisy, bed is small. It has a small kitchen but not very useful.
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not meet our company’s high standards. In response to your feedback, we will make sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance yo... read more
Third Strike your out. Electrical issues caused a room change. Scary from there on, you could see the stress it was putting on the staff. The very nice maintenance person hand a pile of fix sheets. This chain used to be so much better I'll spend more for better facilities.
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the maintenance issues you experienced. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.