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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room was not cleaned correctly upon check in. I will make sure going forward, this issue does not happen again Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Convient area but..... Dirty bedding. Asked for extra sheets and those were dirty, stained and looked as if they had been washed in only water with no soaps or detergents.
Business response:
The feedback provided in your review is much appreciated. It upsets me to hear that the bedding was stained. I am sorry for your experience. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Dirty Dirty sheets, fowl smelling room, would not stay here ever again or any hotel associated with this chain.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed to hear that you did not have a good stay with us. Please accept my apology. I discussed your comments with our team, and we are going to make sure your room does get taken care of and it doesn't happen again. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Worst Stay At A Hotel Ever. Didn't Feel Safe And Only Stayed 45 Minutes and Checked Out.
Never again Left after being there only 5 hours. The room was what you expect for what you pay but the noise level was outrages. Neither my husband nor I could sleep at all had people slamming doors all night long a rave or something going on outside that could easily be heard through the paper thin windows. Room would go from really cold to really hot. Decided that sleeping in the truck was a better option. Went to leave and there were 5 cops in the parking lot with at least two people arrested and sitting on the ground. Ne... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had a awful experience with us. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Don't stay here. Only coffee bar no breakfast like advertized, loud, dog barking in the room across the hall, 11:00pm. hard bed, the hotel smelled like tabacco smoke.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry about the dog barking across the hall and the tobacco smell. The staff and I appreciate your comments, as it will only help us to improve. We will be working on making sure all guests are having a comfortable stay and be proactive of addressing loud noises. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Never again The maid was very rude and noone tried to fix my problem
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our staff was rude and of no help. To make sure this doesn't happen again, this will be addressed to our staff on customer service that must be shown to guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
You get what you pay for. Cheap! There was no one at the front desk for 20 minutes after I arrived. Then I was told I would have to wait 30 minutes because, "no one has started cleaning the rooms yet." Saturday night was impossible to sleep until after 1am due to load noise above us.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that no one was at the front desk to assist you. Please accept my apology. To prevent this from happening again, our team will make sure that they don't leave the front desk unattended. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
unwelcoming staff is never friendly nor do they care to make eye contact. it's off putting and made me feel like I was a inconvenience to them.
Business response:
The staff and I read your comments about your stay with us. I am so disappointed to hear that staff was not friendly. Please accept my apology. I really appreciate you bringing this to our attention. Our staff will be addressed on the proper customer service that must be presented at all times. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.