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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor overall service and checkin expereince When I arrived, the main door was locked, felt likme I was in a bad area though I was not. I had to ring to get in. When I was booked in I was given my room, took the attendant about 10 minutes which was ridiculous, went to my room and someone was already booked into my room so had to come back and wait so they could find my a room. Total check in was about 30 minutes. Also, the main counter has a security glass window so I had to sign my documents through a small opening that pen ... read more
Business response:
Thank you for providing us with details about your stay. I am so disappointed that . Please accept my apology. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Dog Barking was Constant There were at least three dogs in the room across from us and they barked ALL morning long. The staff could do nothing because the owners were out. Dog friendly hotels are fine but require they be crated and if barking persists and the owners cannot be reached, the hotel has the right to remove the dogs. Also, this is an extended stay hotel with a mini kitchen. However, there are no pots and pans or dishes of any kind. Who travels with kitchen supplies? People want to make some of their own food but ... read more
Business response:
You review caught my attention, and I want to respond. I am terribly sorry your experience was not an excellent one and the dogs of other guests were loud and unbearable. Our staff will be informed on being proactive about issues with noise, especially of pets. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
they made me switch hotels!!! sucked
Business response:
The feedback provided in your review is much appreciated. The situation you described regarding us moving you to another hotel is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
The room looked nothing like the pictures. Did not have anything promised. It was dirty. We booked for 3 adults during our stay. We were given 1 towel. No coffee pot or anything else. It was filthy. Didn't take a shower because it had not been cleaned, nor did it have hot water. Very gross and scary activity.
Business response:
The experience you endured is unacceptable. I am disappointed at the lack of service and amenities you received. Our staff will be briefed on the situation to make sure the issues do no happen. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Air conditioner did not work. When informed, staff did not offer to move us. When asked what we could do to get a cooler room response was 'I don't know, open a window'
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff to ensure each guest receives professional customer service and will make sure we are thoroughly inspecting rooms prior to guest arrivals. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're... read more
Sleeping in the Rain I lost my ID on my way to this location. Not having a picture ID even though I had an itinerary number and a wallet full on NON picture cards and such, I was not allowed to check in. SO make copies and carry copies of your ID JUST IN CASE although Im not sure they would take copies. Better check with them first. I coudnt even rent a car to sleep in again no ID
Business response:
I appreciate you taking the time to write a review of your experience with us. I apologize that we were unable to accommodate your stay. It is our company policy to require an ID during the time of check-in. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Dirty and outdated First, I chose this hotel because of the location and it was inexpensive. So I was not expecting a super nice room. But the room should have at least been clean. The sheets had been changed and that's about it. The bathroom stunk like someone had recently used it. There was hair all over the shower (not mine) and the end tables all had sticky stuff on them. There is a kitchenette, but no dishes, cups or utensils. This wasn't a big deal since it was just one night. But don't plan to cook here unless you tra... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel... read more
Extended Stay Horror Don't go here. The staff is rude and it is in a gang infested part of town. The staff is rude and almost mean! Stay fear of this place!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have retrained our entire staff to make sure that each guest receives professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time ... read more
Just visiting. Dirty towels No extra blanket
Business response:
Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness issues you experienced. To uphold our company's high standards, I will use your comments to coach our housekeeping staff to ensure we are closely inspecting our linens and replacing them when necessary. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.