This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Room The floor was stained, there was a work order left on the counter for work not completed. The iron was so filthy I could joy use it and it stunk up the room and yet it was turned on.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed the mission with your stay. To uphold our company's high standards, we will make sure that it does not happen again moving forward. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Not Impressed Not impressed with Extended Stays....I have to ask for coffee pot, utensils??? I thought that was the point, those things were in the room
Business response:
Thank you for the feedback about your stay at our hotel. It upsets me to hear that you were not impressed. I am sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Scarey check in...extremely dirty...very disappointed...
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were disappointed with your stay. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
No hair dryer at room Bed sheets have stains Some trash left from previous guest Took forever to check in
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we failed our mission of providing a clean and comfortable stay. To prevent this from happening again, our team is going to make sure this does not repeat to another guest. The issues will be taken care off Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Room was clean but appearance was not satisfying. Kitchen is outdated, fan in bathroom doesn't work & not enough towels/wash clothes. Asked for a new wash cloth, I was told to bring the used ones in order for me to get another one. I stayed on the 3rd floor, it was a long walk to/from elevator so I told front desk personnel forget it. Check in took forever. It's like she was taking her sweet time.
Never again The room was very smelly. The stove didn't work when we wanted to cook.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you had a odor in your room and the stove did not work. To uphold our company's high standards, we will we will make sure that those issues get fixed immediately moving forward. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Walls, doors, and surfaces were grimy, dingy, and sometimes even sticky. Room smelled funny. Windows were nearly impossible to open. Luggage carts had flat tires, were hard to steer, and barely fit in the room. I just felt gross when I left there. This is my second poor experience with Extended Stay. The hotels were in different states so I am through with Extended Stay!
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.