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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had paid for my 3 day stay via credit card. I had paid for my 3 day stay in advance via credit card. I arrived and tried checking in and the receptionist asked for a security deposit? I asked for a refund since they did not trust a paid customer I certainly did not trust them. Took 3 phone calls to get my refund.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that it took 3 phone calls to get your refund back. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Do Not Stay Here! Started with my wife finding GLASS in her towel the rest of the towels had black smudges on them. The carpet was covered in lipstick/nail polish spots and when we pulled back our covers there was a blood stain on our sheets. We checked in, stayed for about an hour, and checked out.
Business response:
The staff and I read your comments about your stay with us. The situation you described regarding the towels and the sheets is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Wrong size bed I paid and reserved a king size bed and when we checked in they said she didn't have a king available and it seemed smaller than a queen ... I swear it was a full .. but she didn't discount the price of the room
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we didn't accommodate your needs in the room type. To make sure this doesn't happen again, I am going speak with the staff. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
This place is a waste of money, even at a low cost. The room seems cramped, a lot of noise can be heard from other rooms, the pillows are junk, and the breakfast is a joke. I know it says continental breakfast, so not much is expected, but 1 basket with mini muffins and 1 basket with granola bars shouldn't be listed as an amenity.
Business response:
Thank you for the feedback about your stay at our hotel. It upsets me to hear that you had an unhappy experience here. Please accept my apology. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Sucks Staff ignorant and don't treat people nice at all they don't do there job all they do is complain and don't seem to keep anything they find
Business response:
The staff and I read your comments about your stay with us. Please accept our most sincere apologies the staff was rude. In response to your feedback, I am going to make sure that we work on our customer service to make sure that this never happens again. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Very dirty place
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that the property was dirty. I discussed your comments with the team, and we are making sure everyone is doing their part in to keep the property clean. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, we would like to hear it. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I will not stay with extended stay again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you will not stay here again. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Its dead boring wen you come into Lobby They put a metal gate in the front desk
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the metal gate at the front desk. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.