This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not newly remoleded Stay was horrible, the surrounding rooms were loud, I could not call to complain because the phone did not work. The kitchen was not maintained and there was no ice machine provided, because there were ice trays in the freezer ( ice trays were broken) l. The bathroom was just the same it stated newly remoleded, meaning new paint the toilet was old, the tub had cigarette burns in a non smoking room.
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to work with our staff to make sure we are implementing deep cleaning and preventative maintenance procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you... read more
ThankYou it was a relaxing stay thanks to the extended stay America staff Thanks
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to accommodate your needs with a relaxing stay and friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
lack of stay I never checked in
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Terrible! Stains on bedding. Attempted a second room. Same thing! This hotel was terrible!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Overall the experience was ok. At the initial check-in is the issue. When checked in to the room, the room was not cleaned. The bed was unmade, the bathroom was dirty, no vacuum had been done and the room in general looked dirty. The front desk person had the sheets changed and the next day the room was cleaned while we were gone. the remaining stay the room was cleaned but it really made for a bad impression on your facility and on our company as the guest that stayed was from out of town and in for meetings.
Business response:
The feedback provided in your review is much appreciated. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
DON'T STAY HERE I was pretty disappointed. I stayed for 3 days and my room was not cleaned once. The TV reception was bad and the channel selection was terrible. The staff was nice but didn't seem to have a clue about customer service.
poor No room service at all. You have to do your own cleaning, own towels change, own bedding change and for the price it is not worth it. A strong unpleasant small on hallways.
Business response:
Your review for our hotel was recently brought to my attention. Your comments were reviewed by the staff, and we will make sure that every guest knows at check in that daily housekeeping is available if they book a clean plus rate reservation to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
unfortunate Carpeting was disgusting! We were ensured a queen bed we got a double, tv was so low we could not see it from bed and why did we need a kitchenette? Staff was slightly friendly, wouldn't stay here again if I was dying in a hurricane
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.