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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE. DISGUSTING AND UNSAFE DO NOT STAY HERE. The worst hotel I’ve ever stepped foot in. My two friends and I were on a road trip and are not picky about where we stay. We’ve stayed in Motels before and are fine with older buildings. But this was filthy dirty and disgusting and SO unsafe. We immediately left and got a refund. The people that were staying here were all doing drugs and were so sketchy my friends and I were legitimately afraid for our lives. I’ve stayed in bad parts of cities like Philly and New Yor... read more
Business response:
Dear Bridgette, Thank you for taking the time to share your experience. We are deeply sorry to hear about the conditions you encountered and the distress you felt during your stay. While we do not condone any illegal activities on our property, please note that we have limited control over activities outside the premises. Nonetheless, we are committed to improving our services and addressing the issues you have highlighted. Your safety and comfort are paramount, and we will immediately address these concerns. We hope you wil... read more
Never again book here I book for 8 days and the service is horrible. I asked for a change daily of bedsheets and towel they wouldn't serve to bring it to the room. Made me bring them the old ones to get the new one down the lobby. Also so many homeless wandering the area.
Business response:
Dear Por Ue, Thank you for sharing your experience. We apologize for the inconvenience you experienced regarding the service and the process of obtaining fresh linens and towels. Providing exceptional service is important to us, and we regret that we did not meet your expectations. We are also concerned about your comments regarding the surrounding area and will address these concerns with our team. Your feedback is invaluable in helping us improve our services and overall guest experience. We appreciate your patience and ho... read more
Place to sleep, not recommended though Hotel was dirty and rooms were very old and while obviously cleaned since last guest they were pretty bad. Old carpet and stale smell. Would not recomend. Police patrol parking lot 3 times per night to keep drug deals out. Lock your trucks up good.
Business response:
Dear Brenton, Thank you for your feedback. We apologize for the cleanliness and condition issues you experienced during your stay. We take your comments seriously and address them with our team to improve our facilities. We understand your concerns about safety and are committed to enhancing security measures. We appreciate your input and hope to provide a better experience.Sincerely,Hotel Management
Can not recomend even devil in that place
Business response:
Dear Gloria, We deeply regret that your stay was so unsatisfactory and apologize for the negative experience you had. Your feedback is important to us, and we are taking immediate steps to address the issues you encountered. We strive to provide a comfortable and pleasant environment for all our guests, and it is clear we fell short in this instance. We hope you will consider giving us another chance to improve your perception of our hotel.Sincerely,Hotel Management
Room smelled like a smokers club. Then we opened the bathroom door and it smelled like Cheech and Chong hot boxed the bathroom. Tables were covered in sticky residue. And no coffee pot in the room.
Business response:
Dear Erika, We apologize for the unsatisfactory experience you had during your stay. Ensuring clean and comfortable accommodations is a top priority, and we regret that we fell short of your expectations. Your feedback regarding the room odor, cleanliness, and amenities is concerning, and we are addressing these issues with our housekeeping team to prevent recurrence. Please accept our apologies for any inconvenience caused. We value your comments as they help us improve our service delivery. We hope to have the opportunity ... read more
They was rude
Business response:
Dear Therea, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for the behavior of one of our associates. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area to improve your experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.